SHERICE MICKENS-BENJAMIN

• Opening and Closing the Front Office.
• Training and onboarding new hires.
• Open Dental Operation Training.
• Patient engagement: Check-in and check-out with a smile.
• Patient scheduling (New and Recall Patients)
• Answer phones.
• Appointment Confirmation and Emails.
• Insurance Verification (Including Medicaid)
• Claim Filing.
• Claim Filing Research (NEA and Claim Connect)
• Dental billing and dental coding.
• Insurance Pre-Authorization.
• Dental claims payment.
• Dental claims appeals.
• Missed Appointment and Dismissal letters.
• End-of-Month Book Reconciliation.
• Patient Record Transfers.
• Office General Bills Receivable.
• Treatment Plan Coordinator/Presenter.
• Billing and Collections.
• Collections Tracking.
• Prescription Call in To Pharmacy.
• Maintain focus on a productive schedule that supports dentists and hygienists as they deliver high-quality patient care and exceptional experiences.
• Work within budget guidelines to maintain supported office profitability.
• Manage accounts receivable, including timely and accurate insurance claim processing, and patient billing.
• Assist patients with applying for credit and other financial assistance.
• Coordinate daily team huddles.
• Introduction of SOPs.
• Some marketing.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Used judgment and initiative in handling confidential matters and requests.
• Assigned work and monitored performance of project personnel.

• Opening and closing the front office.
• Patient engagement: Check-in and check-out with a smile.
• Patient scheduling (New and Recall Patients)
• Answer phones
• Appointment Confirmation and Emails
• Insurance verification.
• Claim Filing
• Claim Filing Research (NEA and Claim Connect)
• Billing and coding.
• Insurance Pre-Authorization.
• Missed Appointment and Dismissal Letters
• End-of-Month Book Reconciliation.
• Patient Record Transfers
• Arestin Applications.
• Office General Bills Receivable
• Treatment Plan Presentations.
• Billing and Collections
• Collections Tracking
• Prescription call-in to pharmacy.
• Office Supply Ordering.

• Scheduling patients by book and in Dentrix.
• Greet and check in patients with a smile upon arrival.
• Create new patient charts.
• Answer phones and provide professional customer service.
• Insurance verification
• Mailing appointment reminder postcards.
• Confirmation of scheduled appointment.
• Cleaning and sanitizing operatory rooms for dentists and hygienists.
• Filing charts.
• Preparation of the daily schedule.
• Dental X-rays.

• Accountable for implementing the keeping of information required to document the growth and development of children.
• Responsible for implementing the keeping of information required to document the growth and development of children.
• Provided help to parents with the understanding of the curriculum, and found ways to involve parents in the daily program.
• Enter daily data into the information system to keep parents updated throughout the day on their child's progress.
• Create and implement behavioural plans for children that may be more challenged than others
• Responsible for tracking attendance and filing away monthly.
• Maintained records on each child's progress and development for the purpose of planning and compliance with Head Start standards.
• Accountable for recording and record-keeping of information required to document the growth and development of children.
• Responsible for recording and record-keeping of information required to document the growth and development of children.
• I reviewed the progress of each child with the staff and developed written plans to promote each child's growth and development.
• Provided help to parents with the understanding of the curriculum, and found ways to involve parents in the daily program.
• Conducted individual parent conferences to discuss each child's progress and needs, determined priorities, and suggested ways to promote growth and development.

• Overseen the flow of cash and financial instruments.

• Monitored financial activities and details such as; reserve levels to ensure that all legal and regulatory requirements are met.

• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

• Prepared financial statements, business activity reports, financial position forecasts, annual budgets, and reports required by the Board of Directors.

• Delegated authority for the receipt, disbursement, banking, protection, and custody of funds, securities, and financial instruments.

• Maintained current knowledge of organizational policies and procedures; Federal and State Policies, directives and current accounting standards.

• Created and updated financial reports on frequent basis to present information to leadership teams.
• Provided guidance on accounting issues related to new business initiatives.
• Led financial reporting processes, ensuring compliance with accounting standards and regulations.

• Conducted audits of company accounts and financial transactions to ensure compliance with State and Federal requirements and statutes.

• Monitored and evaluated the performance of accounting and other financial staff; recommended and implemented personnel actions' such as; promotions and dismissals.

• Developed and maintained relationships with banking, insurance, and non-organizational accounting personnel to facilitate financial activities.

• Established procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping. Directed and coordinated the organization's financial and budget activities to fund operations and increase efficiency.

Payroll reviewed time sheets, work charts, wages computations, and other information to detect and reconcile payroll discrepancies.

Processed paperwork for new employees, and entered employee information into the payroll system.

• Verified attendance, hours worked, and pay adjustments; posted information into designated records.

Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Processed and issued employee paychecks and statements of earnings.

• Overseen activities directly related to providing services for developmentally disabled clients
• Reviewed activity reports and other performance data to measure productivity and goal achievement, to determine areas needing program improvement.
• Managed a staff of ten, prepared work schedules, and assigned specific duties.
• Established and implemented house goals, objectives, and procedures.
• Determined staffing requirements, and interviewed, hired, and trained new employees.
• Performed health care-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists.
• Administered bedside and personal care, such as ambulation and personal hygiene assistance.
• Prepared and maintained records of client progress and services performed, and reported changes in client condition to the manager or supervisor.
• Instructed and advised clients on issues such as household cleanliness, utilities, hygiene, nutrition, and infant care.
• Planned, shopped for, and prepared nutritious meals, or assisted families in planning, shopping for, and preparing nutritious meals.
• Participated in a case review; consulted with the team caring for the client to evaluate the client's needs and plans for continuing services.
• Transported clients to locations outside the home, to physicians' offices, and outings.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Communicated effectively with residents' family members about their loved one’s condition or any changes made in the care plan.
• Maintained inventory of supplies necessary for providing services to residents.
• Coordinated work activities and scheduling of medical, nursing and physical plant staff.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

• Processed credit card transactions accurately and efficiently.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Answered customers' questions and provided information on store procedures or policies.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Maintained work area and kept cash drawer organized.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Greeted customers promptly and responded to questions.
• Complied with all health and safety regulations while performing job duties.
• Resolved customer complaints in a professional manner.