Sheridan Pollard
Alpharetta,GA
Summary
Detail-oriented and highly organized professional with strong experience in project coordination, technical documentation, data analysis, and cross-functional communication. Proven success managing workflows, maintaining project tracking systems, interpreting technical requirements, and delivering accurate reporting. Adept at collaborating with internal and external stakeholders, improving processes, and supporting operational readiness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Engineer
Verizon
06.2023 - Current
- Owned the B360 internal system, serving as the primary point of contact for enhancements, testing, troubleshooting, and cross-functional support.
- Led UAT and regression testing for system updates, validating functionality, identifying defects, and ensuring readiness before deployment—mirroring SBA’s emphasis on accuracy and quality in site development processes.
- Conducted monthly training sessions for cross-functional workgroups on B360 functionality, workflows, and best practices, demonstrating strong communication and instructional skills.
- Created and maintained detailed project documentation and weekly reporting using Smartsheet and Confluence, aligning with SBA’s requirement to maintain online project management systems and provide progress updates.
- Managed project roadmaps, tracked user stories, and maintained data accuracy within JIRA to ensure timely coordination of internal initiatives.
- Collaborated with engineering, product, and operational teams to interpret technical requirements, review documentation, and support solution implementation.
- Facilitated bi-weekly update presentations to leadership, communicating risks, milestones, and system impacts.
- Supported process improvement efforts that reduced manual work, increased efficiency, and strengthened system reliability.
Account Management Supervisor
Verizon
05.2020 - 06.2023
- Coordinated operational activities across HR, Sales, and Operations, demonstrating strong communication and project coordination skills relevant to scheduling site work, tenant rights processing, and cross-functional support.
- Managed internal stakeholder relationships, handled escalations, and documented outcomes in alignment with compliance and operational standards.
- Developed and executed process improvements that reduced manual tasks and improved workflow efficiency—directly applicable to SBA’s emphasis on operational excellence and responsiveness.
- Maintained accurate documentation and communicated performance, compliance issues, and resolutions clearly and professionally.
- Led team-level project initiatives, improving coordination, streamlining communication, and enhancing service delivery.
Global Enterprise Advisor (Account Management)
Verizon
01.2015 - 05.2020
- Served as a liaison between enterprise customers and internal engineering/sales teams, helping coordinate documentation, rights requests, and technical updates—experience aligned with coordinating leasing amendments and tenant rights workflows.
- Supported the implementation of new systems, product updates, and technical data requirements, demonstrating the ability to interpret technical materials similar to RF data sheets and construction documentation.
- Analyzed large datasets using internal systems (Salesforce, ACSS, MyBiz) to identify trends, correct discrepancies, and support accurate reporting—experience beneficial for interpreting structural analysis data and reviewing site-specific documentation.
- Developed clear, customer-facing reports and communicated findings directly with enterprise clients, mirroring SBA’s requirement for oral and written presentations.
Skills
- Project Coordination & Workflow Management
- Project forecasting & reporting
- Technical document review & interpretation
- Data analysis & database proficiency
- Process improvement & Issue resolution
- Proficient in JIRA, Confluence & Smartsheet
- Cross-functional collaboration
- Strong stakeholder engagement & communication
- Proficient Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Certification
Google Project Management Professional Certification, 2023
Timeline
Systems Engineer
Verizon
06.2023 - Current
Account Management Supervisor
Verizon
05.2020 - 06.2023
Global Enterprise Advisor (Account Management)
Verizon
01.2015 - 05.2020