Sherie Cody
Cleveland,OH
Summary
Dynamic professional with a proven track record at USPS and the Ohio Bureau of Motor Vehicles, excelling in problem-solving and accuracy. Recognized for enhancing customer satisfaction and training new staff, while maintaining workplace safety. Adept at managing high-pressure situations, ensuring efficient operations and fostering team collaboration.
Overview
26
26
years of professional experience
Work History
Mail Processing Clerk
USPS
Cleveland, OH
05.2021 - Current
- Sorted mail efficiently to ensure timely delivery within specified routes.
- Operated sorting machines to categorize large volumes of mail accurately.
- Assisted in maintaining a clean and organized workspace for optimal productivity.
- Collaborated with team members to streamline mail processing workflows.
- Processed and organized incoming mail for distribution to appropriate departments.
- Checked parcels were securely sealed to eliminate losses.
- Trained new staff on operational procedures and best practices for mail processing.
Customer Service Representative Asst.Manager
Ohio Bureau of Motor Vehicles
Cleveland, OH
09.2000 - 09.2019
- Resolved customer inquiries regarding vehicle registration and licensing processes.
- Processed transactions efficiently, ensuring accuracy in record-keeping and documentation.
- Managed high-volume phone calls, providing prompt assistance and maintaining professionalism.
- Trained new staff on operational procedures and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma - Intensive Secretary Class
Cleveland Heights
Cleveland Heights, OH06.1988
Skills
Problem-solving skills
Accuracy and precision
Workplace safety
Work independently
Timeline
Mail Processing Clerk
USPS
05.2021 - Current
Customer Service Representative Asst.Manager
Ohio Bureau of Motor Vehicles
09.2000 - 09.2019
High School Diploma - Intensive Secretary Class
Cleveland Heights