SHERENE DAVIS
Shoreline medical
Edgewater,FL
2
Certifications
15
years of professional experience
Pharmacy Technician with BLS certification and a background supporting patient intake, EMR updates, vital signs monitoring, prior authorizations, and scheduling in a medical setting. Brings experience with MAT and detox protocols support, clear communication, and de-escalation for high-need patients, handling 51 to 100 prescription requests per shift. Well positioned to support prescription-related workflows, patient access tasks, and accurate coordination in a fast-paced pharmacy environment.
Work History
Medical Assistant Supervisor
1 Year 7 Months- Process 20 lab specimens weekly by collecting urine drug screens and blood samples.
- Triage 16 patients daily by recording height, weight, and vital signs.
- Support medication-assisted treatment and detox protocols with accurate patient monitoring and timely follow-up.
- Manage electronic medical records, scheduling, and prior authorizations to keep patient flow organized.
- Use de-escalation techniques to calm distressed patients and maintain a professional care setting.
- Coordinate patient intake details and insurance verification to support efficient visit processing.
- Apply critical thinking during fast-paced shifts to prioritize tasks and support safe clinical operations.
CUSTOMER SERVICE REPRESENTATIVE
6 Months- Handled 50-60 inbound calls daily while maintaining professionalism and timely customer support.
- Managed 30 high-stress situations weekly with professionalism while resolving disputes and conflicts.
- Resolved customer complaints with empathy to strengthen loyalty and encourage repeat business.
- Handled escalated calls efficiently, delivering satisfactory resolutions for customers and the company.
- Maintained detailed customer records to support accurate follow-up and issue resolution.
- Responded to requests for products, services, and company information with clear, helpful guidance.
- Used Salesforce Administration, Sales Cloud, and Service Cloud to support efficient case management.
PHARMACY TECHNICIAN
7 Months- Maintained a weekly quality control checklist for 250 stock items across pharmacy locations.
- Coordinated verification and filling of more than 300 daily prescriptions in a high-volume closed pharmacy environment.
- Maintained education records for medication supplies and kept documentation consistent across all files.
- Managed pharmaceutical inventory to support replenishment and improve stock availability.
- Supported multiple pharmacy locations by tracking stock checklists and organizing materials for daily use.
PHARMACY TECHNICIAN
3 Months- Processed 35 insurance claims and prior authorizations weekly to keep prescriptions moving without delay.
- Maintained 100% weekly inventory accuracy across pharmaceuticals to support reliable stock control.
- Managed ordering, unpacking, and storage of pharmacy shipments to keep stock organized and accessible.
- Maintained a clean, orderly pharmacy workspace to support safe daily operations.
- Delivered courteous customer service to patients in person and by phone.
- Packed, labeled, and prepared new prescriptions and refills according to provider requests.
- Prepared limited compound and suspension medications with careful attention to instructions.
PARAMED EXAMINER
10 Years 2 Months- Packaged 50 specimens weekly for laboratory processing and maintained accurate handling records.
- Collected over 1,000 sticks annually while performing phlebotomy with minimal patient discomfort.
- Obtained patient medical histories, medication details, symptoms, and allergies before examinations.
- Documented vital signs, including blood pressure, height, and weight, with accuracy and legibility.
- Performed EKGs based on client health status and medical history.
- Managed medical records by filing, organizing, scanning, and maintaining patient documents.
- Explained examination decisions clearly and supported patient comfort by answering questions and addressing concerns.
CUSTOMER SERVICE REP
8 Months- Resolved 20 escalated complaints weekly with empathy and composure while protecting a professional patient experience.
- Managed 100 inbound calls daily from patients asking about medication orders, shipping, tracking, and billing concerns.
- Documented patient records accurately after each interaction, capturing medication, shipping, billing, and follow-up details.
- Answered patient questions about prescription orders and coordinated clear next steps for unresolved concerns.
- Maintained professionalism during high-volume work, using active listening and critical thinking to de-escalate difficult conversations.
CUSTOMER SERVICE
3 Months- Entered customer interaction details daily to track requests, document problems, and record solutions offered.
- Handled heavy inbound call volume of up to 150 calls in the queue, maintaining steady response times and professionalism.
- Offered advice and assistance to customers while focusing on individual needs and purchase goals.
- Responded to customer requests for products, services, and company information with clear, accurate support.
- Educated customers on promotions to support sales and improve product awareness.
- Communicated with vendors about back-order availability, future inventory, and special-order status for customers.
- Worked from home while supporting customers through clear communication and organized follow-through.
Customer Service
1 Year 4 Months- Handled 60 customer requests weekly for product, service, and account information.
- Answered 60 customer calls daily to provide timely support and reduce hold times.
- Promoted merchandise to create upsell opportunities and support customer purchasing decisions.
- Applied active listening to tailor responses to customer needs and product questions.
- Explained HSN charge card and loyalty program details while helping activate new accounts.
PHLEBOTOMIST
2 Years- Prepared and verified more than 300 daily prescriptions for filling, supporting accurate and timely pharmacy workflow.
- Performed over 1000 sticks per year while adapting technique for pediatric, geriatric, and difficult draws.
- Maintained patient and specimen logs with accurate data entry and organized recordkeeping.
- Labeled transfer tubes and prepared specimens for transport according to handling requirements.
- Centrifuged blood samples and followed clinical protocols for processing and storage.
- Completed sanitation and cleaning of equipment and work areas between patients to support safe care.
- Assembled tourniquets, needles, and collection devices to keep work trays ready for patient care.
Paramed Examiner
4 Years 2 Months- Performed over 1,000 blood draws annually while maintaining patient comfort and accurate specimen handling.
- Packaged and shipped lab samples promptly, supporting timely processing and accurate chain-of-custody handling.
- Performed EKGs based on client health status and history, following established clinical procedures.
- Documented vital signs, including blood pressure, height, and weight, with careful attention to detail.
Education
Associate of Science - Surgical Technology
High School Diploma
Diploma - Pharmacy Technician
Skills
Customer service
Active listening
Conflict resolution
Critical thinking
Data entry
Patient intake
Vital signs monitoring
Electronic medical records
Medication-assisted treatment support
Specimen collection
Medication administration
Prescription verification
Insurance verification
Controlled substance handling
Quality assurance auditing
Sterile field maintenance
Patient triage
Certification
6 2012
Timeline
Medical Assistant Supervisor
Shoreline medical
04.2025 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Hotel Engine
10.2024 - 04.2025Read More
PHARMACY TECHNICIAN
CareOne Pharmacy
09.2023 - 04.2024Read More
PHARMACY TECHNICIAN
Florida Health care Pharmacy
05.2023 - 08.2023Read More
CUSTOMER SERVICE REP
Cigna/Accredo Specialty Pharmacy
11.2020 - 07.2021Read More
CUSTOMER SERVICE
Nordstrom
10.2018 - 01.2019Read More
Customer Service
HSN
09.2017 - 01.2019Read More
PHLEBOTOMIST
Heart of Florida
01.2015 - 01.2017Read More
Paramed Examiner
Hooper Holmes
01.2012 - 03.2016Read More
PARAMED EXAMINER
Superior mobile medics
06.2011 - 08.2021Read More
Concorde Career College
Diploma from Pharmacy Technician
Read More
Springfield High School
High School Diploma
Read More
City College
Associate of Science from Surgical Technology
Read More