Sherilyn Cassidy

Owner

The Armstrong Company

06.1992 - 01.2023

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Prepared bank deposits and handled business sales, returns and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.