Sherilyn Humphrey
Carrollton,VA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
22
22
years of professional experience
Work History
Office Assistant
Riverside
Hampton, Virginia
11.2021 - Current
- Answered and directed phone calls to appropriate staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Maintained confidentiality of sensitive information and documents.
- Troubleshot office equipment, computer hardware and software issues.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided administrative support to multiple departments as needed.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed daily deposits.
E-Commerce Personal Shopper
Kroger
Suffolk, Virginia
10.2019 - 03.2024
- Pick groceries for online Kroger orders.
- Attend car side when grocery orders were picked up.
- Stock shelves.
- Work the baler.
- Assist in other departments as needed.
- Assist customers in finding items.
- Open/close pick up department.
- Part time job.
Patient Service Representative
Bon Secours
Carrollton, VA
06.2011 - 10.2021
- Register new patients. Check in/checkout patients.
- Prepare the schedules for the next business day. Remind the patients of their upcoming appointments.
- Manage incoming/outgoing mail and faxes
- Manage daily deposits.
- Manage messages and refill requests into Epic (EMR) for the clinical team and providers.
- Process incoming and outgoing referrals
- Toil different work queues, including some billing, dropping claims to the insurance.
- Process medical record releases. Get authorizations as needed.
- Update health maintenance, working directly with my supervisor.
- Handle routine clerical/administrative duties.
- Provide excellent customer service.
- Pre op and post op calls for injections (anesthesiology side).
- Take messages and route to the appropriate staff member.
- Knowledgable in EPIC and Athena systems.
- During this time at Bon Secours, I also worked at pain management specialty from 2011-2014. I worked hand in hand with the anesthesiologist prepping in procedure scheduling.
- I was Unit Champion for the family practice
Key Holder/Lead Sales Associate
Dollar General
Suffolk, VA
01.2018 - 03.2018
- Verified accuracy of register tills at beginning and end of shift.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Collaborated with management to determine key tasks and delegate to staff members.
- Managed daily deposits
- Stock shelves.
- Prepare end caps.
- Distribute items from the truck.
- Lock up the store at nights. Opened the store on weekends.
- Assist customers in finding items.
- Worked part time for a short period of time.
Pharmacy Technician In Training/Cashier Assistant
Eckerd Pharmacy/Rite Aid Pharmacy
Suffolk, Virginia
10.2002 - 06.2012
- Educated patients on how best to use their prescribed medications safely and effectively.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked for completeness of patient information on the prescription order form prior to filling the prescription.
- Operate pharmacy drive thru.
- Stock shelves.
- Assist with inventory.
- Operate cash register.
- Complete store markdowns.
- Maintain patient privacy.
- Answer phones. Take messages.
- Unload the truck.
- Worked in zero counts.
- Maintain patients files and profiles.
- Worked in other stores when coverage was needed.
- Performed other duties as needed.
- Worked in the Hampton store in my last year.
Front Desk Receptionist
Lakeview Medical Center Pediatrics
Suffolk, VA
06.2010 - 06.2011
- Register new patients. Schedule patients. Check in/checkout.
- Prepare charts for the next business day.
- Answer phones. Take messages and route to the appropriate staff.
- Maintain patient privacy.
- Manage daily deposits as needed.
- Process records requests.
- Assist with special projects as assigned.
- Perform other duties as assigned by my supervisor.
Medical Records Clerk
Lakeview Medical Center
Suffolk, VA
12.2007 - 06.2010
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Safeguarded medical records to maintain patient confidentiality.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Retrieved paper medical records in advance for upcoming appointments.
- Initiate records for new patients.
- Maintain filing statistics.
- Answer and direct telephone calls to appropriate personal.
- Photocopy records and documents.
- Respond to correspondence requests.
- Perform other duties as assigned.
Pricing Team Member/Cashier
Belk Department Store
Suffolk, Virginia
03.2006 - 12.2007
- Worked closely with cross-functional teams such as finance, sales, operations, and logistics in order to develop effective pricing plans that meet organizational objectives.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Operate cash register in multiple departments.
- Assist customers as needed.
- Promoted sales.
- Stocked new items/products.
- Unload the truck.
- Answer phones.
- Store markdowns.
- Manage planograms.
- Provide customer service.
- Counted tills.
Education
High School Diploma -
Lakeland High School
Suffolk, Virginia06-2004
Biological Sciences
Tidewater Community College
Portsmouth, VABasic Requisite, Science for Nursing
Paul D Camp Community College
Suffolk, VirginiaSkills
- Event preparation
- Bookkeeping
- Mail handling
- Scheduling
- Typing
- Organization
- Customer service
- Money management
- Utilizing computer technology
- Electronic health systems
- Stocking
- Picking efficiency
- Managing front desk
- Time management
Timeline
Office Assistant
Riverside
11.2021 - Current
E-Commerce Personal Shopper
Kroger
10.2019 - 03.2024
Key Holder/Lead Sales Associate
Dollar General
01.2018 - 03.2018
Patient Service Representative
Bon Secours
06.2011 - 10.2021
Front Desk Receptionist
Lakeview Medical Center Pediatrics
06.2010 - 06.2011
Medical Records Clerk
Lakeview Medical Center
12.2007 - 06.2010
Pricing Team Member/Cashier
Belk Department Store
03.2006 - 12.2007
Pharmacy Technician In Training/Cashier Assistant
Eckerd Pharmacy/Rite Aid Pharmacy
10.2002 - 06.2012
High School Diploma -
Lakeland High School
Biological Sciences
Tidewater Community College
Basic Requisite, Science for Nursing
Paul D Camp Community College