Sherilyn Tabladillo
Marriott Vacations Worldwide
North Las Vegas,NV
24
years of professional experience
Successful Coordinator consistently meets or exceeds goals through insightful decisions.
Always exceeds expectations with proactive and hardworking approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Resort Inventory and Revenue Support Specialist II
3 Years 8 Months- Support the Inventory & Revenue Management team to optimize inventory across all segments and maximize revenue. Provide required reports, Collaborate with operations and business customers to resolve issues affecting inventory and reservations.
- Specialized training: Dedicated Specialist for Marriott's Grand Chateau; trainee for Support Manager's development and succession planning
- Support Revenue Managers by producing reports for analysis
- Support resort operations with inventory and reservation needs
- Balanced and maintained clean usable inventory across all systems
- Support Revenue managers by assisting with additional projects and inventory discrepancies
- Support Resort operations by monitoring and assisting all inquires received through the support HUB
- Inventory & Revenue Management Learning Plan- Resort Information, Legacy Ownership, Trust Ownership, Inventory Optimization, System Support
Inventory & Revenue Coordinator
3 Years 4 Months- Maintain clean, usable inventory by use of daily balancing and other various tasks.
- Collaborate with Operations to resolve issues affecting inventory and reservations.
- Support Revenue Mangers by efficiently providing reports with attention to detail.
- Specialized training:
• Trained with focus in troubleshooting Pace and other reporting errors.
• Selected as trainee for Support Manager's development and succession planning.
PBX Hotel Operator
5 Years 10 Months- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
- Operated switchboard and routed incoming calls to appropriate departments.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Maintained up-to-date knowledge of emergency call procedures.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received.
- Connected callers with appropriate professional, department or business.
Reservations Agent
2 Years 5 Months- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Front Desk Guest Service Agent
9 Years 3 Months- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered guest telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Answered multi-line phone system and greeted callers enthusiastically.
Front Desk Agent
5 Years 9 Months- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma
Skills
Communication
Problem solving
Inventory Reconciliation
Teamwork and Collaboration
Time Management
Discrepancy Investigation
Timeline
Resort Inventory and Revenue Support Specialist II
Marriott Vacations Worldwide
12.2022 - CurrentRead More
Inventory & Revenue Coordinator
Marriott Vacations Worldwide
08.2019 - 12.2022Read More
Reservations Agent
The Westin Ka'anapali Ocean Resort Villas
03.2017 - 08.2019Read More
PBX Hotel Operator
Sheraton Maui Resort & Spa
05.2015 - 03.2021Read More
Front Desk Guest Service Agent
The Westin Ka'anapali Ocean Resort Villas
12.2007 - 03.2017Read More
Front Desk Agent
Ka'anapali Beach Club, A Diamond Resorts International
03.2002 - 12.2007Read More
Lahainaluna High School
High School Diploma
Read More