Sherina Noland
Lehigh Acres,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Store Manager
Quality Brands
Fort Myers, Florida
09.2018 - 12.2025
- Developed staff training programs to enhance team performance and customer service skills.
- Executed promotional campaigns to drive sales and enhance customer engagement.
- Built strong relationships with customers to encourage loyalty and repeat business.
- Optimized scheduling practices to ensure adequate staffing during peak hours.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Implemented visual merchandising strategies that improved product visibility and store aesthetics.
- Monitored sales performance metrics to identify trends and adjust strategies accordingly.
- Coordinated weekly inventory assessments to ensure optimal stock levels and reduce waste.
Shift Manager
Sonic
Fort Myers, FL
01.2014 - 04.2018
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Lehigh Senior High School
Lehigh Acres, FLSkills
- Staff training
- Visual merchandising
- Inventory management
- Sales strategy
Certification
- Food Safety Certification
References
References available upon request.
Timeline
Store Manager
Quality Brands
09.2018 - 12.2025
Shift Manager
Sonic
01.2014 - 04.2018
Lehigh Senior High School