Sherise Blair
Medical Assistant
Montrose,NY
Summary
Detail-oriented Medical Assistant experienced in enhancing patient experiences through effective communication and strict adherence to HIPAA regulations. Streamlined processes and improved operational efficiencies, resulting in better patient care outcomes and optimized medical office procedures.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
OptumHealth
Mount Kisco, NY
06.2025 - Current
- Managed patient scheduling and appointment confirmations using electronic health record (EHR) systems.
- Processed patient intake paperwork, verifying insurance details for accuracy and compliance.
- Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained medical supply inventory, ordering necessary items to prevent shortages in the office.
- Educated patients on treatment plans and medication usage to improve health outcomes.
- Implemented office protocols that improved patient flow and reduced wait times significantly.
- Supported billing processes by accurately coding diagnoses and services for insurance claims submission.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Managed patient scheduling and appointment reminders, enhancing overall patient flow.
- Assisted in electronic health record management, ensuring data accuracy and compliance.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Practice Assistant
OptumHealth
Mount Kisco, NY
06.2016 - 06.2025
- Coordinated patient scheduling to optimize workflow and reduce wait times.
- Managed electronic health record (EHR) updates ensuring accuracy of patient data.
- Assisted in the development of office policies to enhance operational efficiency.
- Supported clinical staff by organizing patient intake processes and documentation.
Behavior Interventionist
Hawthorne Foundation
Elmsford, NY
01.2020 - 01.2022
- Developed and implemented individualized behavior intervention plans for students with diverse needs.
- Monitored student progress and adapted interventions based on data-driven assessments.
- Collaborated with educators and support staff to ensure consistency in behavioral strategies across settings.
- Analyzed behavioral trends to identify areas for improvement in intervention strategies.
- Utilized positive reinforcement techniques to encourage desired behaviors in classroom settings.
Education
High School Diploma -
Herbert H. Lehamn Highschool
The Bronx, NYHigh School Diploma -
Monroe College
Bronx, NYSkills
- Office procedures
- HIPAA compliance
- Medical terminology
- Documentation
- Records management
- Customer service
- Patient education
- Multitasking
- Attention to detail
- Excellent communication
- Effective communication
- Initiative-taking
Timeline
Medical Assistant/Receptionist
OptumHealth
06.2025 - Current
Behavior Interventionist
Hawthorne Foundation
01.2020 - 01.2022
Practice Assistant
OptumHealth
06.2016 - 06.2025
High School Diploma -
Herbert H. Lehamn Highschool
High School Diploma -
Monroe College