SHERISE PETERS
Columbia,SC
Summary
Leave & Enrollment Specialist with 7+ years of experience supporting employees through complex processes across healthcare, education, and corporate environments. Skilled in case management, compliance, documentation accuracy, and high-volume customer support. Adept at interpreting policies, resolving issues, and maintaining meticulous records while delivering empathetic, high-touch service. Strong communicator experienced in collaborating with HR, payroll, claims teams, and external partners. Known for improving workflows, maintaining data integrity, and ensuring seamless employee experiences.
Overview
8
8
years of professional experience
Work History
Program Specialist
Neovance
Utah
01.2026 - 04.2026
- Managed program operations ensuring compliance with organizational and client requirements.
- Analyzed program data to improve workflows, reporting accuracy, and operational efficiency.
- Served as liaison between stakeholders, supporting seamless program delivery and communication.
Enrollment Counselor (Remote)
Pearson
07.2025 - 10.2025
- Guided applicants through complex enrollment processes with accuracy and compliance.
- Delivered high-quality customer support, maintaining strong engagement and conversion rates.
- Utilized CRM systems to track applicant progress and maintain complete, accurate records.
- Facilitated military enrollments, ensuring policy adherence and proper documentation.
- Conducted information sessions to increase applicant understanding and satisfaction.
- Recommended process improvements based on performance metrics and applicant feedback.
Enrollment Specialist
Western Governors University (WGU)
08.2023 - 02.2025
- Managed 50+ calls daily while maintaining exceptional service standards.
- Processed billing, resolved discrepancies, and ensured accurate financial documentation.
- Supported students through sensitive enrollment and financial processes with empathy and clarity.
Resolution Specialist
Optum / UnitedHealth Group
Utah
01.2020 - 05.2023
- Resolved complex disputes using mediation, policy interpretation, and problem-solving techniques.
- Maintained confidentiality while handling sensitive health and financial information.
- Ensured compliance with federal and organizational guidelines.
Recruiter Specialist
Delta Home Care
Nashville, TN
01.2019 - 01.2020
- Ensured compliance with policies, procedures, and regulatory guidelines.
- Maintained strong relationships in a fast-paced, virtual environment.
- Sourced, screened, and evaluated candidates using ATS systems and structured assessments.
- Developed recruiting strategies to improve talent pipelines and hiring efficiency.
Financial Customer Service Representative
Tennessee Title Loans, Inc.
Nashville, TN
01.2018 - 01.2019
- Assisted clients with financial services, loan processing, and account management.
- Managed 50+ daily customer interactions with high satisfaction ratings.
- Prepared contracts and maintained accurate CRM records.
- Delivered tailored financial solutions based on client needs.
Education
MBA - Business Administration & Management
American Intercontinental University
Chicago, IL07-2009
B.S. - Business Administration
Strayer University
Chicago, IL06-2005
Skills
- Salesforce
- CRM Systems
- CPT & ICD-10 Coding
- Microsoft Office
- SharePoint
- Claims & Billing Systems
- Applicant Tracking Systems
CORE COMPETENCIES
- Leave Management
- FMLA & ADA Compliance
- Case Management
- Employee Support
- Claims Coordination
- Payroll Collaboration
- CRM & Data Integrity
- Process Improvement
- Customer Experience
- Stakeholder Communication
TAILORED ALIGNMENT TO SPARROW’S LEAVE SPECIALIST ROLE
- Experience guiding individuals through complex, multi-step processes with clarity and empathy.
- Strong background in compliance, documentation accuracy, and policy interpretation.
- Skilled in maintaining confidential records and handling sensitive information.
- Proven ability to collaborate with HR, payroll, and cross-functional teams.
- High-volume case management experience with consistent service-level performance.
- Process-improvement mindset aligned with Sparrow’s product-feedback culture.
Timeline
Program Specialist
Neovance
01.2026 - 04.2026
Enrollment Counselor (Remote)
Pearson
07.2025 - 10.2025
Enrollment Specialist
Western Governors University (WGU)
08.2023 - 02.2025
Resolution Specialist
Optum / UnitedHealth Group
01.2020 - 05.2023
Recruiter Specialist
Delta Home Care
01.2019 - 01.2020
Financial Customer Service Representative
Tennessee Title Loans, Inc.
01.2018 - 01.2019
B.S. - Business Administration
Strayer University
MBA - Business Administration & Management
American Intercontinental University