Sherlin Nunez
Lawrenceville,GA
Summary
Collaborative professional with extensive experience in enhancing processes and exceeding organizational goals. Proven ability to thrive in fast-paced environments while maintaining strong communication and multitasking skills. Demonstrated success in administrative support, including schedule management and correspondence handling, leading to improved workflow and team dynamics.
Overview
6
6
years of professional experience
Work History
Principal Secretary
Dekalb County Schools
Stone Mountain, Georgia
08.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Scheduled appointments and coordinated meetings for the principal and staff.
- Communicated with parents, students, and staff regarding inquiries and concerns.
- Ensured compliance with school policies while handling confidential information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Data Clerk
Dekalb County Schools
Stone Mountain, Georgia
07.2024 - 05.2025
- Enter students information into system
- Upload Transcripts
- Download reports and build spreadsheets
- Verified data files prior to entry to maintain high data accuracy.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed student records and maintained accurate data entry in school databases.
- Coordinated communication between faculty, staff, and parents regarding student data needs.
- Trained new staff on data entry protocols and school record-keeping practices.
Assistant Store Manager
Dominos's Pizza
04.2021 - 03.2024
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Mechanic Assistant
Mendoza Auto Repair
02.2023 - 09.2023
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Provided diagnostic support, generating reports on results for manager.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Answered customer questions and helped resolve various concerns.
Hostess
Canyon Road
11.2019 - 10.2020
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
- Accommodated special seating requests for guests to enhance satisfaction.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Answered phone calls to take orders, give information and document reservations
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NY06.2021
Skills
- Data management and entry
- Record keeping and organization
- Spreadsheet development
- Customer communication
- Attention to detail
- Confidentiality and privacy
- Team collaboration
- Organizational skills
- Schedule coordination
- Customer service excellence
- Records management systems
Timeline
Principal Secretary
Dekalb County Schools
08.2025 - Current
Data Clerk
Dekalb County Schools
07.2024 - 05.2025
Mechanic Assistant
Mendoza Auto Repair
02.2023 - 09.2023
Assistant Store Manager
Dominos's Pizza
04.2021 - 03.2024
Hostess
Canyon Road
11.2019 - 10.2020
High School Diploma -
William Cullen Bryant High School