Sherlly Martinez
5833 Beefmaster Rd Saint Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Non Inventory-Receiver
Amazon Fullfillment Center
07.2019
- Assist buyers to administrate the Flow of non-inventory goods; off load accurately put away non-inventory goods
- Processes transfers: includes moving stock from one warehouse status/location to another
- Includes unloading trucks, inspecting for damage, confirming items and item codes, serial numbers, and quantities are correct according to Packing Slip, then receive.
- Perform accurate daily, weekly, and monthly Inventory Cycle Counts
- Assists in conducting inventories: includes counting and recording the quantity on hand for each item on the inventory report, identifying all items in stock that are not on the inventory report, recounting and helping to research all discrepancies, and correcting stock location
- Lead team of non-Inventory associates to ensure building has adequate resources and is set up for success.
Customer Service Team Lead
Old Navy
11.2013 - 07.2019
- Receiving store merchandise, verify customer Orders and processing all orders
- Training new staff, supervised my team and make sure everyone finished the task on time.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Attracted potential customers by answering Product or Service questions and suggesting information about other products and services.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Respiratory Care Technician / Associate Degree -
Interamericana University- Puerto Rico
05.2006
Skills
- Experience in procurement
- Experience in Coupa or other financial management/procurement software
- Dependable with the ability to quickly learn and follow direction
- Ability to multitask
- Implement required activities with minimal supervision
- Ability to work independently or in a team environment
- Highly self-motivated and customer-centric
- Customer Service
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Microsoft Outlook
- Order Processing
- Paperwork Processing
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Product and service solutions
- Sales expertise
- Order Fulfillment
- Retail store support
- Stock management
- Strategic sales knowledge
- Warehousing functions
- Receiving support
Languages
English and Spanish
Full Professional
Timeline
Non Inventory-Receiver
Amazon Fullfillment Center
07.2019
Customer Service Team Lead
Old Navy
11.2013 - 07.2019
Respiratory Care Technician / Associate Degree -
Interamericana University- Puerto Rico