Sherlyn Esparza
Blue Island,IL
Summary
Proven Optician with a track record of enhancing customer satisfaction through meticulous optical measurements and exceptional service at America's Best Contact and Eyeglasses. Leveraged insurance verification and retail sales skills to increase sales, demonstrating adeptness in both technical and interpersonal abilities. Excelled in customer engagement and problem-solving, ensuring optimal customer experiences and repeat business.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Optician
America's Best Contact and Eyeglasses
08.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eye wear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Customer Service Representative
At Home LLC
11.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Molecular/Cellular Neuroscience
Loyola University of Chicago
Chicago, IL05-2025
Associate of Science -
Moraine Valley Community College
Palos Hills, IL12-2023
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL05-2021
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Retail sales
- Product upselling
- Transaction processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optician
America's Best Contact and Eyeglasses
08.2023 - Current
Customer Service Representative
At Home LLC
11.2020 - 06.2023
Bachelor of Science - Molecular/Cellular Neuroscience
Loyola University of Chicago
Associate of Science -
Moraine Valley Community College
High School Diploma -
Dwight D. Eisenhower High School
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