Sherlyn Villanueva
Woodmere,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. As well as having a good knowledge in ocular diagnostics and patient care. Proven track record in supporting ophthalmologists and conducting accurate eye examinations. Known for collaboration and flexibility in dynamic clinical settings, with strong skills in patient communication and equipment handling.
Overview
4
4
years of professional experience
Work History
Eye Technician
Dello Russo Laser Vision
04.2024 - 09.2024
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Taught patients about medications, procedures, and care plan instructions.
Eye Technician
Rockhill Eye Center
05.2023 - 08.2023
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Facilitated smooth daily operations within the clinic by coordinating staff schedules, allocating resources efficiently to meet patient demands.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
Front Desk Receptionist & Billing
Colletto Eyecare
01.2023 - 05.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Key Holder Leader
Mystique Boutique
11.2021 - 01.2023
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Operated telephones, screen, and forward calls, provide information and take messages.
- Monitored security areas during busy periods.
Key Holder Leader
DXL, Destination XL
03.2021 - 12.2021
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Promoted business' development by building and maintaining relationships with new clients.
Key Holder
Bath & Body Works
06.2020 - 04.2021
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Associate Of Business Administration - Business Administration
Nassau Community College
Garden City, NYSkills
- Time Management
- Office Management
- Meeting Scheduling
- Front Desk Operations
- Fundus photography
- Visual field testing
- Patient care
- Chart documentation
- Vision testing
- Visual prescreening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Eye Technician
Dello Russo Laser Vision
04.2024 - 09.2024
Eye Technician
Rockhill Eye Center
05.2023 - 08.2023
Front Desk Receptionist & Billing
Colletto Eyecare
01.2023 - 05.2023
Key Holder Leader
Mystique Boutique
11.2021 - 01.2023
Key Holder Leader
DXL, Destination XL
03.2021 - 12.2021
Key Holder
Bath & Body Works
06.2020 - 04.2021
Associate Of Business Administration - Business Administration
Nassau Community College
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