Sherman Edwards
Lynchburg,VA
Summary
Dedicated sales associate with a proven track record of enhancing customer satisfaction through effective problem-solving and teamwork. Reliable and punctual, consistently achieving high satisfaction ratings.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Sales Associate
Walmart
03.2013 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes for customers.
- Trained new sales associates on store policies and customer service best practices.
- Maintained accurate inventory levels through regular stock checks and reporting discrepancies.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Security Officer
Allied Barton Security
01.2009 - 03.2013
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify hazards and prevent unauthorized access.
- Responded efficiently to emergencies, coordinating with first responders as needed.
- Maintained detailed logs of incidents and activities for accurate reporting.
- Implemented operational improvements that enhanced overall safety effectiveness.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in a company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
MACHINE STACKER
Temple Inland
08.2007 - 10.2008
- Operated stacker equipment to efficiently load and unload materials.
- Maintained accurate inventory through systematic stacking procedures.
- Ensured compliance with safety regulations during operation of heavy machinery.
- Trained new employees on stacking techniques and safety protocols.
- Moved finished pallets to storage areas using forklifts.
- Stacked finished cases on pallets according to customer requests.
- Reduced product damage by carefully handling items during the stacking process.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Coordinated with team members to optimize workflow and productivity.
- Assisted in troubleshooting equipment issues to minimize downtime.
Education
GED -
E.C. GLASS HIGH SCHOOL
Lynchburg, VA06-1976
Skills
- Customer service
- Problem-solving skills
- Teamwork and collaboration
- Sales techniques
- Time management
- Dependable attendance
- Interpersonal communication
Accomplishments
- Awarded “Employee of the Month” in 2014
- Project Development - Collaborated with team of [team] in the development of [project].
Certification
- Certified SALES ASSOCIATE, WALMART - 2013- TO PRESENT
Timeline
Sales Associate
Walmart
03.2013 - Current
Security Officer
Allied Barton Security
01.2009 - 03.2013
MACHINE STACKER
Temple Inland
08.2007 - 10.2008
GED -
E.C. GLASS HIGH SCHOOL
ACHIEVEMENT FOR PROFORMANCE, ACHIEVEMENT FOR CUSTOMER SERVIVE
TO OBTAIN A POSITION IN A STABLE CORPORATION WHER A DEPENDABLE WORK ETHIC AND WILLINGNESS TO WORK HARD IS VALUED AND APPRECIATED, MY STRENGHTS ARE PAYING ATTENTION TO DETAILS. PRIORITIZING CRITICAL TASKS AND MANAGING TIME EFFICIENTLY TO MEET STRICT DEADLINES.