Sherman Graham
Cheektowaga,New York
Summary
Dynamic sales/customer service associate with proven expertise, excelling in customer service and sales strategies. Skilled in conflict resolution and teamwork, I consistently enhanced customer satisfaction and drove sales growth. Proficient with all Types of computer systems, I effectively managed inventory and optimize each customer interaction to serve both the customers and my employer.
Overview
7
7
years of professional experience
Work History
Sales Associate
Best Buy
09.2009 - 06.2010
- Assisted customers with product selection and provided information on features and benefits.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to create promotional displays that enhanced product visibility.
Sales Associate
Raymour & Flanigan
Cheektowaga, NY
01.2009 - 06.2009
- Assisted customers with product selection and provided exceptional service.
- Maintained knowledge of current promotions and offerings to enhance sales opportunities.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
- Trained new associates on sales techniques and company policies to ensure consistent service delivery.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
Sales Associate
Nextel Partners
Amherst, NY
01.2008 - 12.2008
- Assisted customers with product selection and provided exceptional service.
- Maintained knowledge of current promotions and offerings to enhance sales opportunities.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve customer experience.
- Organized merchandise displays to optimize product visibility and drive sales growth.
- Conducted inventory checks and maintained stock levels to meet customer demand efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Technical Support Representative
Solectron
Williamsville, NY
10.2003 - 01.2008
- Provided troubleshooting support for hardware and software issues to enhance customer satisfaction.
- Documented technical inquiries and resolutions in knowledge base for future reference.
- Assisted customers with product setup and configuration, ensuring effective use of technology.
- Collaborated with cross-functional teams to resolve complex technical concerns efficiently.
- Implemented process improvements that streamlined ticket resolution times and increased efficiency.
Education
No Degree - English Education
Morrisville State College
Morrisville, NYHigh School Diploma -
Cheektowaga Central
Cheektowaga, NY06-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Flexible schedule
- Conflict resolution
- Sales expertise
- Customer needs assessment
- Professional demeanor
- Type 50 wpm
- Microsoft Word/ Windows/Excel
Accomplishments
Was #7 in the country in sales at Nextel Partners
Timeline
Sales Associate
Best Buy
09.2009 - 06.2010
Sales Associate
Raymour & Flanigan
01.2009 - 06.2009
Sales Associate
Nextel Partners
01.2008 - 12.2008
Technical Support Representative
Solectron
10.2003 - 01.2008
No Degree - English Education
Morrisville State College
High School Diploma -
Cheektowaga Central