Shermice Knapp
Jackson,MS
Summary
Proven track record in enhancing student engagement and package handling efficiency, demonstrated during roles at Kelly Educational Services and UPS. Skilled in classroom management and multitasking, I excel in fostering positive environments and streamlining operations. Recognized for exceptional relationship building and organizational abilities, leading to significant improvements in academic growth and operational safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Services
Byram, MS
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Package Handler
UPS
Jackson, MS
11.2020 - 08.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
CNA
Specialty Healthcare Nursing Agency
Ridgeland, MS
08.2015 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Conduent
Ridgeland, MS
10.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Early Childhood Education
Holmes Community College
Goodman, MS2014
Diploma -
Forest Hill High School
Jackson, MS2011
Skills
Classroom Management
Adaptable
Relationship building and management
Student Engagement
Verbal and written communication
Multitasking and Organization
Accomplishments
Community server representative
CPR certified
Tennis
Certification
Majestic technical institution
Medical Assistant August 2023
Timeline
Substitute Teacher
Kelly Educational Services
08.2023 - Current
Package Handler
UPS
11.2020 - 08.2023
Customer Service Representative
Conduent
10.2016 - 05.2019
CNA
Specialty Healthcare Nursing Agency
08.2015 - 09.2020
Early Childhood Education
Holmes Community College
Diploma -
Forest Hill High School