Sheronda Bostic
Choctaw Casino & Resort - Durant
Durant,OK
21
years of professional experience
Reliable professional with extensive experience in customer-focused roles. Demonstrated ability to connect with guests, ensuring satisfaction through patience, empathy, and effective communication. Committed to enhancing the overall guest experience and building loyalty.
Work History
Slot Attendant
17 Years 2 Months- Assisted guests with machine operation, troubleshooting issues, and providing exceptional customer service.
- Monitored and maintained slot machines to ensure optimal functionality and guest satisfaction.
- Conducted regular inspections of gaming equipment to identify maintenance needs and enhance performance.
- Collaborated with team members to streamline workflow processes and improve overall guest experience.
- Resolved guest inquiries and complaints promptly, ensuring a positive atmosphere within the casino environment.
- Connected with guests on a personal level to build loyalty.
- Counted cash to accurately reconcile transaction reports.
- Handled money and ticket exchanges for customers.
Cashier
17 Years 8 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring compliance with safety standards.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Trained new cashiers on operational procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Associate of Applied Science - Business Management
Master of Science - Sports Administration
Bachelor of Science - Recreation
Skills
Cash handling proficiency
Customer service
Communication skills
Efficient multitasking
Decision-making
Reliability and punctuality
Relationship building
Patience and empathy
Quick learner
Critical thinking
Timeline
Slot Attendant
Choctaw Casino & Resort - Durant
06.2009 - CurrentRead More
Cashier
Pruett's Foods
09.2005 - 05.2023Read More
Southeastern Oklahoma State University
Master of Science from Sports Administration
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Murray State College
Associate of Applied Science from Business Management
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Southeastern Oklahoma State University
Bachelor of Science from Recreation
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