Sheronicka Morant
Level Plains,Alabama
Summary
Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Specialist
WellCare
08.2025 - Current
- Assisted members with inquiries and resolved issues to enhance customer satisfaction.
- Processed membership applications and maintained accurate records in compliance with company policies.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Educated members on available services and benefits, fostering informed decision-making.
- Educated clients on health insurance options and benefits.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Verified patient insurance information to minimize billing errors and improve collection processes.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Store Manager
Freeway Insurance
05.2024 - 07.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained staff on customer service best practices and product knowledge.
- Developed customized insurance solutions to meet client needs.
- Educated clients on policy options and coverage benefits.
- Provided exceptional customer service, enhancing client satisfaction and retention.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Store Manager
TitleMax
11.2022 - 05.2024
- Collaborated with clients to explain loan options, terms, and conditions effectively.
- Managed documentation process to ensure compliance with regulatory requirements and company policies.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Retention Specialist
Xfinity Comcast
05.2020 - 03.2022
- Analyzed customer feedback to identify retention trends and improve service offerings.
- Developed personalized retention strategies to enhance customer loyalty and satisfaction.
- Collaborated with cross-functional teams to streamline processes and resolve customer concerns effectively.
- Implemented targeted outreach initiatives that increased engagement among at-risk customers.
- Monitored account activity to proactively address potential cancellations and foster long-term relationships.
- Trained new team members on retention best practices and system usage for enhanced performance.
Education
Associate of Science - Paralegal Studies
South University
Savannah, GA05-2010
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Licensed insurance agent
- Professionalism and ethics
Certification
- Licensed Insurance Agent - Personal Line 24' - Current
Timeline
Member Service Specialist
WellCare
08.2025 - Current
Store Manager
Freeway Insurance
05.2024 - 07.2025
Store Manager
TitleMax
11.2022 - 05.2024
Retention Specialist
Xfinity Comcast
05.2020 - 03.2022
Associate of Science - Paralegal Studies
South University