Sherrell Anderson
Houston,TX
Summary
Results-driven professional with extensive experience in managing operations and leading teams. Known for effective communication, problem-solving skills, and a strong focus on customer satisfaction. Eager to leverage expertise in performance evaluation and staff training to enhance organizational success.
Overview
13
13
years of professional experience
Work History
General Manager
U-Haul moving & Storage
Houston, Texas
06.2021 - Current
- Oversaw daily operations of moving and storage facilities, ensuring efficient workflows.
- Managed staff scheduling and performance evaluations to align workforce capabilities with operational goals.
- Coordinated inventory management and storage logistics to maximize resource efficiency and reduce downtime.
- Ensured compliance with safety and operational standards to mitigate risks.
- Resolved customer inquiries and complaints effectively.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to provide insights for strategic business development initiatives.
Call Center Supervisor
Iqor
Houston, Texas
01.2014 - 03.2021
- Supervised daily operations and monitored call center performance.
- Trained and mentored new team members on customer service protocols.
- Conducted regular performance evaluations for call center agents.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Education
Some College (No Degree) - Medical
Sanford Brown College
HoustonSkills
- Inventory management
- Performance evaluation
- Team leadership
- Staff training
- Call center customer service
- Customer support
- Customer relationship management
- Problem-solving skills
- Effective communication
- Appointment scheduling
Timeline
General Manager
U-Haul moving & Storage
06.2021 - Current
Call Center Supervisor
Iqor
01.2014 - 03.2021
Some College (No Degree) - Medical
Sanford Brown College