Sherrell Robinson
Suffolk,VA
Summary
Dynamic and results-driven professional with strong leadership skills, honed as a Waitress Supervisor at Las Night Club. Expert in task delegation and complaint handling, I successfully enhanced customer satisfaction and streamlined operations. Proven ability to train staff and implement process improvements, ensuring high standards in service and food safety. Also being a strong leader in produce with excellent customer service skills at Farmfresh/Supervalu stores, I take great pride in this role because I supervised many people doing it and I mostly eat more fruits and vegetables than meat so i understand the importance of cleanliness of the area.
Overview
16
16
years of professional experience
Work History
Waitress Supervisor
Las Night Club
Virginia Beach, VA
12.2017 - Current
- Managed waitstaff to maintain high standards of customer service and streamline operations.
- Trained new employees on menu knowledge and service protocols.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored inventory levels and assisted in reorder processes for bar supplies.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Collaborated with management on promotional events to drive business growth.
Produce/cashier Supervisor
Farmfresh
Newport News, VA
09.2014 - 12.2017
- Supervised cashier team, ensuring compliance with operational standards and customer service excellence.
- Trained new cashiers on register operations, customer service techniques, and store policies.
- Monitored cash handling procedures to prevent discrepancies and ensure accuracy in transactions.
- Implemented process improvements to streamline checkout procedures, enhancing overall efficiency.
- Definitely made sure all produce was fresh stocked accurately and ready for purchase.
Sales Associate
Primerica
Hampton, Va
05.2010 - 01.2014
- Assisted customers in selecting financial products to meet individual needs.
- Educated clients on investment strategies and insurance options for informed decision-making.
- Managed client accounts, ensuring accuracy and timely updates to financial records.
- Collaborated with team members to develop effective sales strategies and improve customer engagement.
- Conducted follow-up communications with clients to reinforce relationships and address concerns.
Education
GED - Obtained My GED
YH Thomas
Hampton, VA06.2010
Middle College Program Studies - Science
Virginity Peninsula College
Hampton, Va06.2010
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Waiting tables
- Strong leadership
- Customer service
- Food and beverage service
- Food safety
- Staff management
- Greeting and seating guests
- Cash handling
- Food safety understanding
- Safety training
- Supply ordering
- Food assembly supervision
Timeline
Waitress Supervisor
Las Night Club
12.2017 - Current
Produce/cashier Supervisor
Farmfresh
09.2014 - 12.2017
Sales Associate
Primerica
05.2010 - 01.2014
GED - Obtained My GED
YH Thomas
Middle College Program Studies - Science
Virginity Peninsula College