Sherri Avery
Greenfield,MA
Summary
Detail-oriented Senior Teller with 36 years of experience in supervisory and banking roles. Excellent accounting and cash handling skills. Articulate and efficient. Possessing thorough knowledge of bank policies and procedures.
Overview
37
37
years of professional experience
Work History
Senior Teller
Greenfield Savings Bank
01.2018 - 03.2024
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
Head Teller
People’s United Bank
09.1987 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Mentored junior tellers, fostering professional development and growth within the team.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
Associate of Arts - Elementary Education
Greenfield Community College
Greenfield, MA05.1987
Skills
- Cash Drawer Balancing
- Deposit processing
- Staff Management
- Teller Support
- Quality Control
- Operational Efficiency
- Inter-branch Referrals
- Problem-Solving
- Product and Service Promotion
Timeline
Senior Teller
Greenfield Savings Bank
01.2018 - 03.2024
Head Teller
People’s United Bank
09.1987 - 01.2018
Associate of Arts - Elementary Education
Greenfield Community College
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