Sherri Clifton
Grove City,OH
Summary
Safety-focused driver with 3 years of experience in driving and transporting passengers. Continuously adapts routes for safety and efficiency and offers strong commitment to best-in-class passenger services. Knowledgeable about vehicle repairs and maintenance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
21
21
years of professional experience
Work History
Transportation Specialist
Lyft And Uber
08.2022 - Current
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Read maps to plan routes and reported delays or accidents.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Parked vehicles at loading areas so passengers could board.
Home Health Aide
Self-employed
01.2020 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Front Desk Receptionist
Spruce Hill Inn & Cottages
10.2004 - 04.2008
- Enhanced customer satisfaction by providing efficient and professional front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Academic -
Madison High School
Mansfield, OH06.1984
Skills
- Customs Compliance
- Route Planning
- Assisting Customers
- Vehicle Maintenance
- Customer Service
- Time Management
- Problem Solving
- Schedule Creation
- Multitasking and Prioritizing
- Mileage Tracking
- Passenger Safety
- Attention to Detail
- GPS Use
Timeline
Transportation Specialist
Lyft And Uber
08.2022 - Current
Home Health Aide
Self-employed
01.2020 - Current
Front Desk Receptionist
Spruce Hill Inn & Cottages
10.2004 - 04.2008
Academic -
Madison High School
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