Summary
Overview
Work History
Education
Skills
References
Timeline
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Sherri Collins

Kentwood,MI

Summary

Customer Service professional with significant experience in customer relations, bridging the gap between the corporation and the consumer. Strong expertise in turning corporate policies into successful client interaction. My previous experiences stand me in good stead in the customer service profession.

Overview

2
2
years of professional experience

Work History

Dispatcher

Service Professor
Kentwood, MI
10.2023 - Current
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Assigned drivers to appropriate routes based on customer needs.
  • Coordinated with other dispatchers to ensure efficient time management to run as many calls to meet quota
  • Maintain articulate communication between department managers, technicians, and customers

Membership Coordinator

West and Southeast Realtors of the Valley
Peoria, AZ
05.2022 - 05.2023
  • Took on lead role in bringing together programs of newly merged real estate company
  • Maintained database containing all realtors and offices within the area
  • Provide support services to realtors and clients
  • Organized, maintained, and trained realtors i.e. lockboxes, sequence of tasks for new realtors and organize time frames for completion of necessary tasks

Education

GED -

Beckwith Adult Education
Grand Rapids, MI
07-2016

Skills

  • Customer Relations
  • Schedule Coordination
  • Effective Communicator
  • Organized
  • Technology : Microsoft teams, Excel, Powerpoint, Word documents
  • Teamwork
  • Work Ethic

References

References available upon request.

Timeline

Dispatcher

Service Professor
10.2023 - Current

Membership Coordinator

West and Southeast Realtors of the Valley
05.2022 - 05.2023

GED -

Beckwith Adult Education

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Sherri Collins