Sherri Hall
Tempe,AZ
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Amazon Pharmacy, excelling in workflow optimization and quality assurance. Adept at insurance confirmation and delivering exceptional customer service, I consistently enhance operational efficiency while ensuring accuracy in medication dispensing. Committed to problem-solving and fostering positive patient interactions.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician, Fulfillment
Amazon Pharmacy
09.2023 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Worked with computerized and automated systems for dispensing medications.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Call Center Pharmacy Technician
Walgreens
10.2021 - 06.2022
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma - General Studies
Central High School
Phoenix, AZ05.2014
Skills
- Insurance confirmation
- Verbal and written communication
- Data entry
- Customer service
- Attention to detail
- Multitasking and organization
- Problem-solving skills
- Pharmacist support
- Workflow optimization
- Quality assurance and control
- Time management
Timeline
Certified Pharmacy Technician, Fulfillment
Amazon Pharmacy
09.2023 - Current
Call Center Pharmacy Technician
Walgreens
10.2021 - 06.2022
High School Diploma - General Studies
Central High School
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