Sherri Koerte
Lihue,HI
Summary
Dynamic Customer Service Representative with proven expertise at the County of Kauai - Department of Water, excelling in complaint resolution and billing processing. Recognized for enhancing customer satisfaction through effective communication and personalized support, consistently resolving issues promptly and maintaining meticulous records to foster strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
County of Kauai - Department of Water
Lihue, Hawaii
06.2018 - Current
- Assisted customers with inquiries about water services and billing issues.
- Processed customer requests for service initiation and disconnection efficiently.
- Managed customer complaints, providing timely resolutions and support.
- Maintained accurate records of customer interactions in the database system.
- Collaborated with field staff to coordinate service appointments for customers.
- Trained new staff on customer service protocols and departmental procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Kapaa High School
Kapaa, HI.06-1988
Skills
- Billing processing
- Complaint resolution
- Record maintenance
- Service coordination
- Effective communication
- Customer service
- Task prioritization
- Verbal and written communication
Timeline
Customer Service Representative
County of Kauai - Department of Water
06.2018 - Current
High School Diploma -
Kapaa High School