Sherri Macha
Wallis,TX
Summary
Dedicated logistics professional with extensive experience in dispatch coordination and customer service. Recognized for efficient time management and proactive issue resolution, ensuring seamless operations and client satisfaction.
Overview
29
29
years of professional experience
Work History
Truck Dispatcher
Acme Brick & Tile
Sealy, TX
03.1997 - Current
- Coordinated daily dispatch of shipments, ensuring timely delivery to clients and maintaining service standards.
- Managed routing schedules, optimizing delivery paths to enhance efficiency and reduce operational costs.
- Supervised communication between drivers and customers, resolving issues swiftly to maintain satisfaction levels.
- Implemented tracking systems for real-time shipment updates, increasing transparency and accountability in logistics.
Customer Service Cashier
Acme Brick & Tile
Sealy, TX
03.1997 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall satisfaction and experience.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints effectively, ensuring prompt service recovery and retention.
- Monitored inventory levels at the register, reporting discrepancies to management for resolution.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Brazos High School
Wallis TxSkills
- Strong communication skills
- Effective decision making
- Dispatch software proficiency
- Load management proficiency
- Route planning expertise
- Efficient time management
- Oral and written communications
- Telephone etiquette
- Work order entry
- Team collaboration
- Critical Decision-making
- Record keeping
- Inventory control
- Data entry
- Paperwork processing
Timeline
Truck Dispatcher
Acme Brick & Tile
03.1997 - Current
Customer Service Cashier
Acme Brick & Tile
03.1997 - Current
High School Diploma -
Brazos High School