Sherri Mock
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance customer loyalty through effective communication and empathy. Skilled in cash handling and drawer balancing, consistently achieving high accuracy in transactions while maintaining a clean and organized workspace. Customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
11
11
years of professional experience
Work History
Cashier
Sodexo Food Service
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Michaels Craft Store
04.2021 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
CAP 2 Stocker
Walmart
07.2014 - 04.2021
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Improved inventory accuracy by diligently tracking and reporting stock levels, identifying discrepancies, and promptly addressing issues.
- Took on customer service duties, contributing with teams of up to [Number] to achieve top ratings in satisfaction surveys.
- Reduced out-of-stock occurrences with efficient shelf restocking and timely product rotation.
Education
High School Diploma -
Washoe High
Reno, NV06-2003
Associate of Science - Management
Post University
Waterbury, CT06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Merchandise restocking
- Refund handling
- Drawer balancing
- Training and onboarding
Timeline
Cashier
Sodexo Food Service
04.2024 - Current
Cashier
Michaels Craft Store
04.2021 - 04.2024
CAP 2 Stocker
Walmart
07.2014 - 04.2021
High School Diploma -
Washoe High
Associate of Science - Management
Post University
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