SHERRI PULLAR
Northwest Youth Services
Bellingham,WA
1
Certification
2027
years of professional experience
A recent graduate dedicated to patient advocacy with a passion for improving healthcare access and quality for underserved communities. A highly organized professional with experience in office operations. Skilled in providing excellent patient/client services. Adept at accurately documenting and managing records. Committed to maintaining HIPAA compliance and safeguarding sensitive information.
Work History
Care Coordinator
1 Year 5 Months- Obtain and manage client appointments, provide transportation and acquire necessary documents.
- Complete necessary paperwork, data collection, including screenings, intake, enrollment and case notes.
- Maintain progress reports, logbooks and other types of documents according to agency standards. Including filing incident reports within the required time frame.
- Work collaboratively with other Northwest Youth Service agencies, families, school districts, crisis services and other resources and community agencies.
- Comply with mandatory reporting requirements and report suspected abuse, neglect or sexual exploitation of minors.
- Administer medications, perform medical reconciliation, update medical information and other documents.
- Facilitate prescription refills and medical referrals.
- Coordinated communication between clients, family members, medical staff, administrative staff while working in a fast-paced environment.
- Assisted in resource allocation, facilitating access to community services for clients.
- Coordinated care plans for youth, ensuring alignment with individual needs and service goals.
- Developed weekly meal plans accommodating specific dietary restrictions staying within budget and reducing food waste through precise inventory management.
Patient Access Representative
1 Year 5 Months- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Coordinated communication between patients, family members, medical staff, administrative staff while working in a fast-paced environment.
- Identified self-pay patients to refer to financial assistance programs. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
- Provided excellent customer service to patients, clinical professionals and nonclinical professionals.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification and authorization for patient services, enhancing operational efficiency.
Bilingual Sales Service Representative
- Monitored customer satisfaction levels on a regular basis, adjusting services as needed to ensure positive outcomes.
- Maintained a high level of product knowledge to accurately answer questions from customers.
- Obtained deposits and balance of payment from clients for products or services.
- Prepared and submitted sales contracts for orders.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided excellent customer service in Spanish and English to clients, resolving inquiries with accuracy and efficiency.
- Developed relationships with new and existing clients through effective follow-up strategies.
Debt Collections Officer
- Monitored customer accounts to determine delinquency status and take appropriate action when necessary.
- Ensured compliance with all relevant laws, regulations and company policies pertaining to collections activities.
- Tracked overdue payments by utilizing a variety of methods including letters, emails, telephone calls and personal visits.
- Prepared legal documents such as summonses and complaints for submission to court or other third parties when needed.
- Utilized skip tracing techniques such as internet searches, public record databases and phone calls to locate hard to-find debtors.
- Maintained up-to-date knowledge of applicable laws governing consumer protection, collection practices, bankruptcy filing procedures and fair debt collection practices.
Billing Assistant
- Developed expertise in accounting software such as QuickBooks.
- Excellent organizational skills with the ability to prioritize tasks efficiently.
- Proficient in Microsoft Office Suite, including Excel, Word and Outlook.
- Knowledgeable in billing processes and procedures, including invoicing, collections and payment processing.
- Reviewed and posted daily payments.
- Prepared, reviewed and sent out collection letters on set schedule.
- Negotiated payment terms and contracts with clients.
- Prepared itemized statements, bills, and invoices, and record amounts due for items purchased and services rendered.
- Returned checks to customers or retrieved checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
Credit Officer
- Analyzed customer financial data to determine creditworthiness and risk levels.
- Evaluated loan applications, assessed collateral requirements and approved credits in accordance with established guidelines.
- Assisted customers in developing payment plans to resolve delinquent accounts.
- Developed comprehensive knowledge of credit policies, procedures and regulations.
- Interviewed credit applicants by telephone or in-person to obtain personal and financial data needed to complete credit reports.
- Processed credit applications and verified customers’ financial information to authorize loans.
- Evaluated credit applications to determine eligibility for financing options.
- Collaborated with team members to streamline loan approval processes.
Education
Medical Administration Support - Medical Administration
- Dean's List 2023
- 3.9 GPA
Skills
Bilingual (English and Spanish)
Medical Terminology
Patient/Client Registration
Interviewing
Case management
Teamwork and collaboration
Microsoft office
Documentation skills
Research methods
Medication administration and reconciliation
Maintaining inventory
Certification
- Microsoft Office and Outlook - 2023
- Mental Health First Aid - 2025
- SAST Case Management - 2026
- Lowering Barriers and Harm Reduction - 2026
Timeline
Care Coordinator
Northwest Youth Services
03.2025 - CurrentRead More
Patient Access Representative
PeaceHealth
10.2023 - 03.2025Read More
Bilingual Sales Service Representative
Flora Inc.
Read More
Debt Collections Officer
Skagit Bonded Collectors
Read More
Billing Assistant
Emergency Service Restoration
Read More
Credit Officer
Don Roberto Jewelers/Famsa Inc.
Read More
Bellingham Technical College
Medical Administration Support from Medical Administration
Read More