SHERRI ROBBINS
Call Center Customer Service Representative
Chatom,Al
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clinical assistant position. Ready to help team achieve company goals. Attentive, energetic, professional pleasantly willing to work independently or as part of dynamic clinical team. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
TELEPERFORMANCE USA
Salt Lake City, UT
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Patient Service Representative
Grove Hill Medical Center
Grove Hill, AL
06.2022 - 09.2022
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Explained plans for treatment and payment options.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
Retail Merchandiser
Premium Retail Services Inc
St Louis, MO
03.2022 - 05.2022
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Retail Merchandiser
Hallmark
02.2022 - 05.2022
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Education
No Degree - Business Administration
Northeastern Oklahoma A & M, Ashworth College
Certificate - Medical Assistant, Phlebotomy, EKG Technician
MedCerts
High School Diploma -
The American Academy
Salt Lake City, UT 06.2021 - 07.2021
Skills
Documentation and reporting
Service recommendations
LiveChat
Transcription
Keyboarding
Written and oral communication
Call center operations
Professional telephone demeanor
Timeline
Customer Service Representative
TELEPERFORMANCE USA
10.2022 - Current
Patient Service Representative
Grove Hill Medical Center
06.2022 - 09.2022
Retail Merchandiser
Premium Retail Services Inc
03.2022 - 05.2022
Retail Merchandiser
Hallmark
02.2022 - 05.2022
High School Diploma -
The American Academy
06.2021 - 07.2021
No Degree - Business Administration
Northeastern Oklahoma A & M, Ashworth College
Certificate - Medical Assistant, Phlebotomy, EKG Technician
MedCerts