Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Smith

Tucson,AZ

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Call Center Representative- Remote

Pyx Health
Tucson Estates, AZ
03.2022 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Call Center Representative- Provider Relations

RemX- CHC
Alpharetta, GA
08.2021 - 03.2022
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Medical Records Clerk

Community Bridges Inc.
Tucson, AZ
09.2019 - 08.2021
  • Processed incoming medical records requests.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.

Education

GED -

Mountain View High School
Mesa, AZ
08.1986

Skills

  • Data Entry
  • Verbal and Written Communication
  • Inbound Phone Call Management
  • Problem-Solving Skills
  • Medical Terminology
  • Call Center Customer Service
  • HIPAA Regulations
  • EMR, Microsoft Office

Timeline

Call Center Representative- Remote

Pyx Health
03.2022 - Current

Call Center Representative- Provider Relations

RemX- CHC
08.2021 - 03.2022

Medical Records Clerk

Community Bridges Inc.
09.2019 - 08.2021

GED -

Mountain View High School

Similar Profiles

CREATE PROFILE
Sherri Smith