Sherri Wetmore
Bradenton,FL
Summary
At Palma Sola Neurology, I excelled as a Medical Office Specialist, enhancing patient retention through exceptional service and empathy. Skilled in HIPAA compliance and patient scheduling, I also trained staff, improving office efficiency. My proactive approach and dedication to patient confidentiality significantly contributed to the practice's success.
Overview
3
3
years of professional experience
Work History
Medical Office Specialist
Palma Sola Neurology
11.2021 - Current
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used Software to schedule appointments for doctor visits and procedures.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
Education
High School Diploma - N/A
Riverview High School
Oakmont, PA06.1984
Skills
Patient Scheduling
HIPAA Compliance
Patient confidentiality
Accomplishments
I have worked with HCA for 21 years finalizing becoming a Medical Office Coordinator
Previous employment
I have worked for HCA for 21 years resulting in promotions up to a Medical Office Coordinator.
Timeline
Medical Office Specialist
Palma Sola Neurology
11.2021 - Current
High School Diploma - N/A
Riverview High School