Sherri Wiggs
MCLOUD,Oklahoma
Summary
Diligent Front desk with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Alcohol Drug Assessment Center
Oklahoma City, OK
08.2024 - Current
- Managed front desk operations, ensuring efficient check-in and appointment scheduling.
- Assisted clients in completing intake forms and navigating services provided.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between staff and clients to enhance service delivery.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted clients and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff.
Office Administrative Assistant
Alcohol Training And Education
Oklahoma City, OK
01.2020 - 08.2024
- Managed scheduling and calendar activities for senior staff, optimizing time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Implemented office policies and procedures, improving administrative processes and compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Allstate Insurance Co
Guthrie, OK
04.2002 - 01.2020
- Developed and maintained filing systems, promoting easy access to essential documents for staff.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs through strategic procurement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Pulled up quotes for potential and existing customers Wentli>went through multiple training to keep up with new polices
Customer Service Representative
Scholastic Books
Neosho, MO
04.2016 - 02.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns using internal systems, ensuring accuracy and efficiency.
- Collaborated with team members to enhance customer service protocols and workflows.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Del Mar High School
San Jose, CA05.1980
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- Scheduling appointments
- Front office management
- Sensitive information handling
Timeline
Front Desk Receptionist
Alcohol Drug Assessment Center
08.2024 - Current
Office Administrative Assistant
Alcohol Training And Education
01.2020 - 08.2024
Customer Service Representative
Scholastic Books
04.2016 - 02.2017
Office Manager
Allstate Insurance Co
04.2002 - 01.2020
GED -
Del Mar High School