Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherri Zamorano

Phoenix,AZ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

41
41
years of professional experience

Work History

Customer Service Representative 2

Albertsons Corporate Office
11.2022 - 02.2025
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Service Operations Manager

Albertsons
Chino Hills, California
06.2003 - 04.2022
  • Established KPIs to measure the effectiveness of existing procedures.
  • Developed and implemented strategies to improve customer service operations and performance metrics.
  • Created and maintained accurate records of customer interactions, transactions, comments, and complaints.

• Cash handling and Scheduling.

Restaurant Food Server

Red Lobster Restaurant
Brea, California
01.1984 - 06.2003
  • Cleared used dishes from tables during and after meals.
  • Answered questions about menu selections and made recommendations when requested.
  • Ensured that all patrons were aware of daily specials offered by restaurant.

• Multi-tasking.

Education

High School Diploma -

Glen A. Wilson High School
Hacienda Heights, CA
06-1983

Skills

  • Data Entry
  • Product Knowledge
  • Data Collection
  • Call Management
  • Multi-tasking
  • Time Management
  • Customer Service
  • Phone Skills
  • Problem Solving
  • Cash register operation
  • Cash handling and reconciliation

Timeline

Customer Service Representative 2

Albertsons Corporate Office
11.2022 - 02.2025

Service Operations Manager

Albertsons
06.2003 - 04.2022

Restaurant Food Server

Red Lobster Restaurant
01.1984 - 06.2003

High School Diploma -

Glen A. Wilson High School
Sherri Zamorano