SHERRIE BROWN
Administrative
Petaluma,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Hurst-Rosche Engineers
East St. Louis, IL
05.2025 - 04.2026
- Managed correspondence, maintaining professional communication with clients and stakeholders.
- Streamlined office processes, enhancing operational efficiency through improved filing and documentation systems.
- Assisted in preparing reports and presentations, contributing to informed decision-making by senior management.
- Implemented best practices for office organization, leading to increased productivity among team members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed and maintained filing systems to ensure easy access to important documents and records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Cashier
Walmart
Godfrey, IL
11.2022 - 10.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
Assistant Store Manager
Dollar Tree Stores
Alton, IL
08.2019 - 06.2021
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Coordinated staff scheduling, optimizing workforce efficiency during peak sales periods.
- Fostered a positive team environment, enhancing employee morale and retention rates.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
Server/Hostess
Pollys restaurant
Cottage Hills
07.2018 - 05.2019
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Coordinated dining room operations to ensure timely food delivery and optimal guest satisfaction.
- Collaborated with kitchen staff to streamline order processing and improve overall workflow efficiency.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Developed strong relationships with regular patrons, fostering loyalty through personalized service experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for family owned restaurant with social relevancy and intentionality.
Department Supervisor
Home Depot
Alton, IL
03.2007 - 11.2011
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led regular team meetings to communicate expectations and foster a collaborative environment.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Trained and mentored team members to enhance productivity and teamwork.
Education
High School Diploma -
Bohannon High School
San Lorenzo, CA01-1996
Skills
- Proficient in computer applications
- Administrative support
- Service excellence
- Accurate data entry
- File categorization
- Document organization
- Office equipment maintenance
- Letter preparation
- Organized mail management
- Multi-line phone management
Accomplishments
- Advanced from Cashier to Department Supervisor within 1 year by showing my eagerness to grow with the company and to advance in all store departments, in order to better assist my customers needs.
- Recognized by customers and Store Manager for expedient and effective service.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridQuote
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