Sherrie Snowden
Baltimore,MD
Summary
Highly skilled administrative professional with specialized experience in administrative work, problem solving, planning, and providing optimal assistance in a fast-paced environment. Recognized for consistently increasing productivity and alleviating the workload of managerial staff. Demonstrated efficiency in quickly mastering various computer software programs and office filing systems. Diligent administrative/intake coordinator with a strong background in coordinating patient intakes and managing administrative tasks. Proven ability to streamline intake processes and ensure accuracy in patient documentation. Possesses excellent communication and organizational skills to enhance team efficiency and ensure high levels of patient satisfaction.
Overview
24
24
years of professional experience
Work History
Intake Coordinator/Acting Housing Counselor
North East Housing Initiative (NEHI)
03.2024 - 03.2025
- Answered NEHI 1800 number and responded to basic questions about NEHI services and Community Land Trust (CLT) Mode
- Promoted NEHI programs to applicants and potential clients
- Provided detailed information on eligibility criteria, benefits, application process and timeliness
- Informed clients about upcoming workshops including both those of NEHI and those of partner agencies
- Performed monthly homebuyer workshops to educate clients about becoming a homeowner
- Supervised six employees ensuring accuracy and completeness in their workload
- Assisted families in completing the necessary paperwork and documents required for program enrollment
- Meticulously traced client progress and maintained all necessary records on Family Levels Spreadsheet and in HomeKeeper
- Followed-up with clients as needed to ensure timely completion or program requirements
- Created online registrations for all monthly NEHI events and training classes
- Processed timesheets and applications for clients interested in becoming homeowners
- Managed inventory of office supplies and materials
- Researched hard copy and electronic files pertaining to interested applicants in NEHI's funding towards closing costs
- Interpreted and explained billing policies and procedures to NEHI homeowners
- Worked with referral agencies to ensured timely signings and move ins
- Maintained waiting list and program admission processes
- Successfully coordinated interview and selection procedures in compliance with established procedures
- Researched new employee benefit packages.
- Maintained and updated employee records and benefit files.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies
- Coordinated daily benefits processing, including enrollments, terminations and claims.
Executive Manager
North East Housing Initiative (NEHI)
08.2021 - 03.2024
- Guided and coordinated daily operations and made strategic decisions
- Helped plan and executed positive change, and ensured teams understood their objectives
- Handled personnel decisions, such as recruiting, firing, and mentoring employees
- Created progress reports for the Director and Vice President
- Scheduled Zoom Meetings for the Director and Vice President
- Analyzed data on various excel reports, Word documents, PowerPoint slides and the 4x4 community reports
- Supervised and evaluated a team of 5 team members to ensure assignment procedures were followed.
- Registered 4x4 residents and interested clients for NEHI's monthly meetings and events.
- Greeted and directed all visitors in a pleasant and friendly manner in keeping with good and customer service practices
- Audited payroll and service record book quarterly to the Director and Vice President every month.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 15%.hip.
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
Fiscal Management Office Manager
Social Security Administration
06.2001 - 12.2020
- Served as Office Manager, overseeing the Accounting Department
- Implemented an all-electronic process for processing SSI reclamations after death in coordination with Bureau Fiscal Service (BFS); Development of a new 3813 credit reversal process to reduce the number of highly manual Special Voucher Payments
- Entered Trust Funding accounting for over 47,000 transactions into a web-based tool, Program Service Accounting Tool (PSCAT) utilized to analyze, verify, and reconcile trust fund accounting for benefit payment and after-math activity
- Performed A-123 audit testing for a web-based tool utilized to analyze, verify, and reconcile trust fund accounting for benefit payment and after-math activity
- Collaborated with Team Leads and Supervisors to document standards for reports entered in the Web FOCUS application
- Identified out of balances through the automated Program Service Center Accounting Tool.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Business Administration -
University of Phoenix-Online Campus
Phoenix, AZHigh school diploma - Academic
Arlington Baptist High School
Baltimore, MDSkills
- Team Supervision
- Problem-Solving
- Training
- Written/Verbal Communication
- Policy and Procedure Modification
- Organizational
- Research/Trend Analysis
- Record Keeping
- Conflict Resolution
- Recruitment
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Inventory management
Accomplishments
- Achieved 40 homes for NEHI by completing applicants file with accuracy and efficiency.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented homeowners maintanance issues which led to [100% resolution results.
- Resolved product issue through consumer testing.
Awards
- Outstanding Service Award, 04/01/24, Recognized for performing outstanding customer service to NEHI applicants, partners and outside vendors.
- Cash Awards, 12/20/21 -12/20/23, Recognized for exceeding goals for Executive Manager position.
- Associate Commissioner Service Award, 04/01/20, Recognized for Implementing an all-electronic process for processing SSI reclamations after death.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Intake Coordinator/Acting Housing Counselor
North East Housing Initiative (NEHI)
03.2024 - 03.2025
Executive Manager
North East Housing Initiative (NEHI)
08.2021 - 03.2024
Fiscal Management Office Manager
Social Security Administration
06.2001 - 12.2020
Bachelor of Business Administration -
University of Phoenix-Online Campus
High school diploma - Academic
Arlington Baptist High School
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