Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Hardin

Baltimore,MD

Summary

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

15
15
years of professional experience

Work History

Cashier Team Lead

Sam's Club
Baltimore, MD
04.2011 - 10.2022
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated employees on register use, merchandising and customer service.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

Packing Specialist

Amazon
Baltimore, MD
10.2015 - 07.2022
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.

Customer Service Manager

Redner's Warehouse Markets
Baltimore, MD
03.2008 - 03.2011
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Overlea High School
Baltimore, MD

Skills

  • Advising and Coach
  • Policy Enforcement
  • Cash Register Operation
  • POS Systems
  • Team Leadership
  • Merchandise Packaging
  • Customer Service
  • Store Opening and Closing
  • Staff Assignments
  • New Hire Training
  • Cash Handling

Timeline

Packing Specialist

Amazon
10.2015 - 07.2022

Cashier Team Lead

Sam's Club
04.2011 - 10.2022

Customer Service Manager

Redner's Warehouse Markets
03.2008 - 03.2011

High School Diploma -

Overlea High School

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Sherry Hardin