Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Martn

Rensselaer,NY

Summary

Driven professional with a proven track record at Amazon Alb 1, enhancing customer satisfaction through exceptional service and complex problem-solving. Excelled in leadership and computer skills, significantly improving team efficiency and operational workflow. Demonstrated excellence in customer service and attention to detail, fostering a positive impact on business outcomes.

Overview

11
11
years of professional experience

Work History

Associate

Amazon Alb 1
09.2020 - Current
  • Worked varied hours to meet seasonal and business needs.
  • increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Processor

Capital City Produce
02.2016 - 09.2020
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Supported team members in their tasks, contributing to overall team success.
  • Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.

PBX Switchboard Operator

St. Mary's Hospital
05.2013 - 11.2016
  • Increased company reputation with excellent customer service, handling high-volume phone traffic with courtesy and efficiency.
  • Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
  • Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
  • Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
  • Demonstrated attention to detail when recording messages, ensuring accuracy in content and delivery method according to recipient preferences.

Education

No Degree - Keyboard Specialist

EOC
Troy, NY

GED -

Rensselaer Junior/Senior High School
Rensselaer, NY
03.1990

Skills

Customer Service

Time Management

Attention to Detail

Computer Skills

Leadership Qualities

Workplace Safety

Decision-Making

Complex Problem-Solving

New Hire Training

Issue Resolution

Cross-Functional Teamwork

Research abilities

Timeline

Associate

Amazon Alb 1
09.2020 - Current

Processor

Capital City Produce
02.2016 - 09.2020

PBX Switchboard Operator

St. Mary's Hospital
05.2013 - 11.2016

No Degree - Keyboard Specialist

EOC

GED -

Rensselaer Junior/Senior High School

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