SHERRY RAGLAND
SHERMAN,TX
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Strong history with insurance verifications, authorizations, billing and coding. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Administrator/Manager
North Texas Brain and Spine Specialists
McKinney, TX
02.2017 - Current
- Manage office operations, boosting productivity and efficiency.
- Streamline tasks, ensuring seamless administrative processes.
- Optimize patient scheduling, reducing wait times and enhancing satisfaction.
- Maintain compliant, accessible patient records, supporting best practices.
- Collaborate with medical staff to refine workflows and foster positivity.
- Orchestrated billing and coding processes while personally coding and billing office visits and surgeries,
- Verify Insurance benefits, Resolve claims appeals.
- Oversee insurance authorizations, ensuring timely approvals and consistent service.
- Coordinate credentialing, maintaining compliance and expediting processing.
- Administer payroll and accounts payable
- Managed surgical schedules
- Assisted medical staff, enhancing clinic operations
- Conducted Spine X-Rays
- Managed scheduling and coordination of patient appointments
- Streamlined office procedures
- Oversaw inventory management for medical supplies
- Trained new staff on office protocols and software systems to maintain consistency in operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated communication between patients and healthcare providers
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
Office Manager
Surgical Associates of North Texas
McKinney, TX
03.2004 - 02.2017
- Managed office operations
- Oversaw financial records, achieving accurate reporting and budget adherence.
- Coordinated staff schedules, ensuring optimal coverage and efficient resource allocation.
- Managed billing and coding processes, ensuring accurate insurance verification and authorization.
- Streamlined payroll and credentialing
- Managed inventory control, maintaining accurate supply levels for surgical procedures.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Facilitated regular staff meetings to address operational challenges and foster collaboration.
- Resolved complex insurance issues, improving claim approval rates and reducing processing time.
- Implemented effective HR strategies, boosting team productivity and morale.
- Optimized credentialing procedures, ensuring timely and accurate staff certifications.
Education
Denison High School
Denison, Texasundefined
Grayson College
Denison, TexasSkills
- Payroll and accounts payable and receivable
- Phone and email etiquette
- Customer service
- Billing and coding
- Insurance verification and authorization
- Decision-making
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking and organization
- Excellent communication
- Scheduling
- Database entry
- Time management
- Office administration
- Scanning and copying
Certification
- CMOM, CMC Practice Management Institute Oct 2021 - Oct 2023
- MEMBERSHIP AAPC Oct 2024 - Present
Timeline
Office Administrator/Manager
North Texas Brain and Spine Specialists
02.2017 - Current
Office Manager
Surgical Associates of North Texas
03.2004 - 02.2017
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Grayson College
Denison High School