Sherry Rom
Milwaukee
Summary
Dedicated & hardworking with a proven track record in reducing approval turnaround times and enhancing team productivity. Skilled in time management and strong communication, I excel in fostering collaboration and mentoring colleagues, while maintaining high accuracy and exceeding customer satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Senior Mortgage Loan Processor
ProVisor, Inc.
03.2020 - Current
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.
- Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
Education
Kettle Moraine High School
Wales, WI Skills
- Strong communication skills
- Generating reports
- Legal compliance
- Collaboration and teamwork
- Time management capabilities
- Mortgage underwriting expertise
Timeline
Senior Mortgage Loan Processor
ProVisor, Inc.
03.2020 - Current
Kettle Moraine High School
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