Sherry Tucker
Greensboro,NC
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
20
20
years of professional experience
Work History
Business Office Manager
Medical Facilities Of America
Greensboro, NC
06.2024 - Current
- Oversaw daily operations ensuring compliance with healthcare regulations and policies
- Executed billing processes for all insurance payers, including Medicare, Medicaid, managed care, and private pay accounts.
- Spearheaded triple check process to guarantee accuracy of claims and timely payment receipt.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Processed Medicare and managed care notifications when insurance indicated last covered day.
- Collaborated with department heads to align business strategies with organizational goals
- Resolved financial discrepancies and customer billing issues with timely attention.
Office Manager
Genesis Healthcare
Siler City, NC
10.2014 - Current
- Responsible for managing all functions of the Business Office, including billing, Collections, resident trust, Payroll and accounts payable.
- Supervise the Business office staff, including the Receptionist, the A/R Bookkeeper, and any other staff in the business office.
- Lead and coordinate all aspects of the business office.
- Ensures that the business office functions are adequately staffed to minimize gaps in coverage.
- Oversees the patient billing system to ensure accuracy of billing information as well as front end collections.
- Manage the Medicaid Pending application Process and conversion process to ensure timely resolution.
- Responsible for the Medicare and Medicaid Credit Balance reporting and also month end reporting.
- Interacted with Corporate office to make sure that facility is running smoothly.
- Admitting and discharging nursing home residents.
Business Office Manager
Choice Health Management/Universal Healthcare Blumenthal
Greensboro, NC
10.2022 - 06.2024
- Streamlined billing operations by verifying cleanliness and completeness of claims to facilitate corporate billing.
- Oversaw triple check process to ensure accuracy of claims for billing.
- Monitored claims to verify receipt and track processing timelines.
- Facilitated issuance of NOMNCs and input of FL2s to ensure residents received necessary Medicaid coverage.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Assigned responsibilities to administrative support staff to streamline operations and improve workflow.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Business Office Manager
Principle/Maple Grove
Greensboro, NC
06.2021 - 10.2022
- Oversaw billing processes for all payers, including Medicare, Medicaid, managed care, and private payers.
- Oversaw resident trust functions utilizing RFMS to ensure compliance and efficiency.
- Executed triple check process to guarantee accuracy of claims for billing and payment.
- Oversaw Medicaid applications for residents requiring payer sources, facilitating access to essential healthcare services. Managed the submission of FL2 forms to state authorities to ensure compliance and timely processing.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Office Manager
Laurel Health Care
Pittsboro, NC
07.2007 - 12.2012
- Managed overall Accounts Receivables
- Billed Medicare, Medicaid, Private Ins. Supervised Accounts Payable and Reception Area.
- Billed Electronic claim to Medicare, Medicaid, and Commercial insurances.
- All cash posting.
- Credit Balance Report.
Accounting Specialist
Masonic and Eastern Star Home
Greensboro, NC
06.2006 - 07.2007
- All facility billing.
- Billed Medicare, Medicare, Managed Care, Private Pay Residents.
- Reconciled the Patient Trust Account
- Followed up on collections and payments due to the facility.
- Prepared any accounts that had to be taken to small claims in order to receive payment.
- Did month End Close.
Education
Accounting Degree -
Johnson C Smith University
Charlotte, North Carolina01-1986
Laventhol and Horvath’s Accounting Specialist Program - undefined
Bennett College
Greensboro, North Carolina01-1987
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
Accomplishments
Achieved Results by Reducing Accounts Receivable Collection DSO from over 100 days down to 34. as well as reducing my medicaid pendings from 28 down to 2.
Timeline
Business Office Manager
Medical Facilities Of America
06.2024 - Current
Business Office Manager
Choice Health Management/Universal Healthcare Blumenthal
10.2022 - 06.2024
Business Office Manager
Principle/Maple Grove
06.2021 - 10.2022
Office Manager
Genesis Healthcare
10.2014 - Current
Office Manager
Laurel Health Care
07.2007 - 12.2012
Accounting Specialist
Masonic and Eastern Star Home
06.2006 - 07.2007
Laventhol and Horvath’s Accounting Specialist Program - undefined
Bennett College
Accounting Degree -
Johnson C Smith University