SHERRY WHEAT
New Orleans,LA
Summary
Dedicated and detail-oriented Unit Clerk with a proven track record of efficiently managing administrative tasks in healthcare settings. Seeking a challenging position where I can leverage my organizational skills, excellent communication abilities, and knowledge of medical terminology to contribute to the smooth operation of the unit. Aiming to provide exceptional support to healthcare professionals, optimize patient care processes, and ensure a positive experience for both staff and patients. ## Relevant Skills - Prescription processing - Pharmaceutical calculations - Medical & pharmaceutical terminology - Medication inventory management - Processing Medicare, Medicaid & insurance claims - Customer service / customer relations
Overview
6
6
years of professional experience
Work History
Head Unit Secretary
Seaside Behavioral Health
08.2020 - Current
- Provide administrative support to the unit or department by managing phone calls, emails, and other forms of communication
- Maintain and organize records, documents, and patient files
- Assist in scheduling appointments, meetings, and procedures
- Coordinate and communicate with various healthcare professionals, patients, and their families
- Greet and assist patients and their families
- Collect and input patient information into the system, ensuring accuracy and completeness
- Manage and update patient records, ensuring compliance with relevant regulations
- Transcribe physician orders and maintain accurate and timely documentation of patient information
- Serve as a liaison between the healthcare team members, patients, and their families
- Monitor and replenish office and medical supplies as needed
- Assist with billing processes and coding activities as required
- Adhere to healthcare regulations, policies, and procedures.
- Streamline unit operations by maintaining an organized filing system for easy access to patient information.
- Assist nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Senior Certified Pharmacy Technician
Walgreens
10.2017 - 02.2023
- Perform duties as assigned by Pharmacy manager, staff pharmacist, and store manager
- Utilize pharmacy systems to enter patient and drug information correctly, filling prescriptions, verifying medicine id correct, and checking for possible interactions
- Register all related sales on cash register and handle cash
- Process claims for third party program prescriptions services
- Assist pharmacy manager in managing inventory of the pharmacy, improving customer service, and administering clinical services
- Coach pharmacy technicians and cashiers in the correct use of processes and tools
- Maintain necessary certification for licensure and acquire continuing education credits
- Build professional relationships with coworkers.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Streamlined insurance billing procedures to expedite claims processing while reducing errors related to inaccurate coding or incomplete information submission.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
High school diploma -
John McDonald Senior High School
New Orleans, LA1981
Louisiana Board of Pharmacy Certified pharmacy technician license (CPT.002711 -
Pharmacy technician certification board (PTCB. 110109378186489 -
Skills
- Patient Database Updates
- Patient Data Confidentiality
- Patient Chart Maintenance
- EMR / EHR
- Insurance Claims
- Incoming Call Reception
- Medication Stock Orders
- Nursing Station Operations
- Medical Office Administration
- Incoming Call Management
- Document Management
- Customer Service
References
Available upon request
Timeline
Head Unit Secretary
Seaside Behavioral Health
08.2020 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2017 - 02.2023
High school diploma -
John McDonald Senior High School
Louisiana Board of Pharmacy Certified pharmacy technician license (CPT.002711 -
Pharmacy technician certification board (PTCB. 110109378186489 -
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