SHERRY COHEN KRAVITZ
Vernon Hills,IL
Summary
Results-oriented Senior Account Manager with proven track record of rapid account growth and top performing account retention due to establishment of collaborative relationships with organizational contacts, efficient service, and intuitive cross-selling and upselling tactics.
Skilled in driving and supporting full cycle sales and customer management with reputation for exceeding departmental sales goals. Efficiently assists and empowers sales representatives, business development teams and senior sales executives. Drive revenue through application of negotiation prowess, business savvy, and keen salesmanship. Expands market access and engenders continued customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Advanced Specialty Law Account Manager
Wolters Kluwer
Riverwoods, IL
01.2022 - Current
- Responsible for over 200 regional accounts.
- Achieved 107% of new business goal at end of first quarter.
- Achieved 130% of retention goal at end of first quarter.
- Negotiate and maintain multi-year contracts.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Inside Sales Support Representative
Wolters Kluwer
Riverwoods, IL
01.2012 - 12.2021
- Partnered with four Outside Sales Representatives to conduct inside sales activities for various U.S territories.
- Initiate customer contact to renew subscriptions, engage in upselling and cross-selling opportunities, and encourage buy-in to promotional offerings.
- Coordinate ongoing sales initiatives for over 200 accounts; over $3 million in book of business.
- Generate CRM (Salesforce.com) account reports and maintain related sales calendars and timelines.
- Collaborate with internal departments to resolve customer issues regarding IT, billing, and service problems in efficient manner.
- Sales Awards: Recognized as top sales representative for 2014, 2019 and 2021 resulting in “Achiever’s Club” award for achieving over 115% in new sales and retention.
Account Support Associate
Wolters Kluwer
Chicago, IL
06.2002 - 12.2011
- Partnered with two Outside Sales representatives in account management and sales.
- Responsibilities included, retaining subscriptions, pursuing payment for renewals and customer relationship management (CRM).
- Sold CCH legal and tax books.
- Recognized as top support associate for highest retention of subscriptions and book sales for three years.
Education
Bachelor of Arts (BA) - Liberal Arts And Sciences
University of Iowa
Iowa City, IA06.1992
Skills
- Product and service expertise
- Forecast preparation
- Customer satisfaction
- Sales target monitoring
- Territory Management
- Sales quota achievement
- Sales Reporting
- Account servicing
- Goals and performance
Timeline
Advanced Specialty Law Account Manager
Wolters Kluwer
01.2022 - Current
Inside Sales Support Representative
Wolters Kluwer
01.2012 - 12.2021
Account Support Associate
Wolters Kluwer
06.2002 - 12.2011
Bachelor of Arts (BA) - Liberal Arts And Sciences
University of Iowa