Sherry DiGiovanni
Oxford,USA
Summary
Perceptive Electronic Healthcare Records (EHR) Consultant with over twenty years of pharmacy experience who specializes in applying technical expertise to develop insightful solutions applicable to current business practices. Successful professional who is detail-oriented and exceptionally organized to further engage in business process improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pharmacy Informatics Program Manager - Network
Hartford HealthCare
Hartford, CT
09.2024 - Current
- Communicate regularly with external partners to ensure alignment of strategies and goals.
- Identify areas of improvement in existing processes, procedures, and systems related to the program delivery cycle.
- Manage timelines, ensure projects stay on track and within allocated resources.
- Coordinate with internal stakeholders to ensure successful implementation of the program initiatives.
- Work within Epic Willow to correct billing issues and complete work within Pharmacy/Facility formularies.
- Monitor ServiceNow ticketing system to ensure Pharmacy team's concerns/issues are resolved in a timely manner.
- Past Implementations: Dispense Prep IV Management Software, Pyxis ES Upgrade v1.8, BlueSight Diversion Software, BD Logistics
- Current Projects: BD Logistics Upgrade, Greater Manchester Region Epic and Technology Conversion
Senior Consultant - Pharmacy (Contract)
S&P Consultants/Nordic Consulting
Braintree, MA
11.2022 - 08.2024
- Analyzed Cerner pharmacy systems and applications to identify specifications for implementation projects
- Worked with over ten clients to implement Cerner pharmacy solutions for Foundations sites from legacy systems
- Prepare and maintained documentation, such as analysis, design, procedures and user friendly guides
- Analyzed and interpreted patient, pharmacy or information systems data to improve care with keen ability to interpret large data sets effectively and efficiently
- Create pharmacy databases: price schedules, update frequencies, create net new formularies, virtual view synonyms, product linking, order sentence creation, order sets, fill batches, downtime MARs, etc
- Expertise while working with Revenue Cycle and Charge Services to validate proper charge information for pharmacy formulary (including revenue codes, charge numbers, HCPCS, QCF and JW/JZ modifiers)
- Work in tandem with Ambulatory and Nursing resources with regards to Immunization Worklists and workflow creation
- Experience with Design Manager and Cemer Collaboration space for Order Set creation
- Implementation of Cerner for multiple sites, including several events such as Workflow Integration, Train the Trainer, IT1, T2 and conversion events
- Efficiency with Microsoft Word, Excel and PowerPoint
Clinical Systems Specialist 2
Nuvance Health
Poughkeepsie, NY
12.2018 - 09.2022
- Fluent in Cerner PharmNet formulary configuration and maintenance: building, testing, and updating synonyms, order sentences, virtual views, and PowerPlans as needed for new requests.
- Responsible for maintaining multiple acute and ambulatory pharmacy catalogs over multiple Cerner domains
- Provide end user support/assists with, ITSM ticketing system to ensure end users are receiving solutions in a timely manner in regards incident queue
- Developed and implemented BCMA in ambulatory locations
- Provided Go-Live support for implementation of BCMA in ambulatory locations
- Weekly NDC Barcode maintenance
- Provide telephone support for end users and prioritized incoming requests for assistance as needed - for both software and computer related issues
- Fundamental knowledge with PhoDBManager, PhoMedManager, CSPricingTool, DCPTools, Bedrock, and PowerChart applications
- Experience with implementing Omnicell automated dispensing cabinets
- Experience with troubleshooting both Omnicell and Pyxis automated dispensing cabinets
- Mentor onboarding analysts
- On call end user support
- Assisted testing and provided Go-Live support for Cerner upgrades
- Provided training and support to users for both hardware and software needs
- Assisted staff and users with computer malfunctions and program problems
- Troubleshot program and system malfunctions to restore normal functioning
- Expanded or modified system to serve new purposes or improve workflow
- Developed and managed project plans while providing status updates to management
Lead Pharmacy Technician
Nuvance Health, Danbury Hospital
Danbury, CT
03.2008 - 12.2018
- Super User for initial Cemer implementation-assisted with training technical staff
- Worked with pharmacists to ensure IV compounding areas were USP797 compliant
- Compounded and prepared sterile products such as TPNs, IVPBs, and chemotherapy
- Properly cleaned and maintained department equipment (such as IV hoods)
- Assisted with managing, organizing and maintaining drug and supply inventories
- Responsible for on-boarding and training new employees, while cross training current employees
- Prepack unit dose and patient specific dosed liquids, compounds and tablets
- Check in medication deliveries by reconciling paperwork with products
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
Lead Pharmacy Technician
CVS/Pharmacy
11.1998 - 08.2008
- Responsible for creating schedules for pharmacy technicians
- Performed prescription intake and inputted into database
- Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting
- Managed, organized and maintained drug and supply inventories
Education
Master of Science - Accounting
Ottawa University
Overland Park, KS05-2026
Bachelor of Science - Accounting
Ottawa University
Overland Park, KSSkills
- Information system strategy
- Quality improvement
- Multitasking
- Analytical
- Workflow efficiency
- Friendly, positive attitude
- Troubleshooting
- Data management
- Conflict resolution
- Critical thinking
- Adaptability
- Collaboration
- Organization
- Teamwork Skills
- Data Extraction
Certification
- PTCB Certification, 2024
- State of Connecticut Pharmacy Technician Registration
- Cerner Solutions Certification: PowerOrders, 2021
- Cerner Solutions Certification: PowerPlans, 2021
References
References available upon request.
Timeline
Pharmacy Informatics Program Manager - Network
Hartford HealthCare
09.2024 - Current
Senior Consultant - Pharmacy (Contract)
S&P Consultants/Nordic Consulting
11.2022 - 08.2024
Clinical Systems Specialist 2
Nuvance Health
12.2018 - 09.2022
Lead Pharmacy Technician
Nuvance Health, Danbury Hospital
03.2008 - 12.2018
Lead Pharmacy Technician
CVS/Pharmacy
11.1998 - 08.2008
Master of Science - Accounting
Ottawa University
Bachelor of Science - Accounting
Ottawa University