Sherryl Allen
Orlando,FL
Summary
CUSTOMER SERVICE REPRESENTIVE. . A Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Lowes Home Centers
04.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Customer Service Specialist
Sears
05.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
WALGREENS, Distribution Center, WALGREENS STORE
12.2005 - 11.2014
- Dept head in cosmetics
- Sales and customer service
- Returns, exchanges creating and making you beautiful
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with strong work ethic
Education
Certificate in Marketing - Marketing/Sales
Colton Community
Colton, CaSkills
- Customer Service
- Exceptional communication skills
- New service additions and promo offers
- Money handling abilities
- Retail store support
Timeline
Customer Service Associate
Lowes Home Centers
04.2020 - Current
Customer Service Specialist
Sears
05.2015 - 08.2017
WALGREENS, Distribution Center, WALGREENS STORE
12.2005 - 11.2014
Certificate in Marketing - Marketing/Sales
Colton Community
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