Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Westbrook

ballard,WV

Summary

Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.

Overview

5
5
years of professional experience

Work History

Salon Owner/Operator

Color Me Crazy Salon and Spa
06.2020 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.

Dispatcher

Giles County Sheriffs Office
02.2023 - 10.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Education

High School Diploma -

Giles High School
Pearisburg, VA
06-1992

Techincal Degree - Cosmetology

Giles Technology Center
Pearisburg Va
06-1992

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Customer relations
  • Updating logs

Timeline

Dispatcher

Giles County Sheriffs Office
02.2023 - 10.2023

Salon Owner/Operator

Color Me Crazy Salon and Spa
06.2020 - Current

High School Diploma -

Giles High School

Techincal Degree - Cosmetology

Giles Technology Center

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Sherry Westbrook