International Order Process
SHERYL M. BLACK
Oil Center Research International, LLC
Lafayette,LA
2
Languages
17
Years of experience
Experienced with managing order processing tasks to ensure smooth operations. Utilizes effective communication and organizational skills to coordinate with teams and clients. Track record of maintaining accuracy and efficiency in high-volume environments.
Work History
International Order Processor (Account Liaison)
2 Years 2 Months- Processed customer orders accurately, ensuring timely fulfillment and delivery.
- Utilized ERP software to track order status and manage shipping logistics efficiently.
- Collaborated with cross-functional teams to resolve order discrepancies and improve service quality.
- Coordinated inventory management to maintain optimal stock levels and prevent shortages.
- Implemented process improvements that reduced order processing time by streamlining workflows.
- Processed high-volume customer orders with accuracy and attention to detail.
Sr. Associate Account Management
1 Year 11 Months- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction scores.
- Collaborated with stakeholders to design innovative solutions addressing client needs.
- Streamlined workflows, reducing turnaround times for project completion.
- Facilitated training sessions, improving team capabilities and service quality.
- Managed client relationships, ensuring alignment between expectations and deliverables.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Admin Officer
4 Years 2 Months- 91.5 Win Radio
- Coordinated client relations to ensure satisfaction
- Coordinated administrative processes to enhance operational efficiency across departments.
- Developed and implemented streamlined filing systems to optimize document management.
- Managed office supplies inventory, ensuring timely procurement and cost-effective solutions.
- Facilitated communication between stakeholders to support project objectives and timelines.
- Trained and mentored junior staff on administrative procedures and best practices.
- Oversaw the integration of new software tools, enhancing data management capabilities across teams.
- Implemented new software tools for better organization, productivity, and communication within the team.
- Notified proper authorities and leadership in emergency situations.
- Supported project managers with administrative tasks including data entry, file organization, research support services as needed throughout various stages of project cycles.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Developed comprehensive reports on department performance metrics for review by senior leadership teams.
- Assigned and directed staff to perform security duties under normal conditions and in crisis situations.
- Maintained accurate records and archives to ensure easy access to essential information for management decisions.
- Served as liaison between employees and management to address workplace issues effectively while maintaining confidentiality when necessary.
- Filed reports, completed established rounds and followed post orders.
- Managed office budget, tracking expenses and optimizing resource allocation for cost efficiency.
- Handled sensitive information discreetly while adhering strictly to company policies regarding confidentiality or legal compliance requirements.
- Reduced workload for senior staff by handling routine tasks such as correspondence, scheduling, and document preparation.
- Assisted in recruitment efforts by screening candidates, conducting interviews, and providing feedback on potential hires.
- Trained and supervised employees on office policies and procedures.
Billing & Collections Supervisor
3 Years 6 Months- 91.5 Win Radio
- Supervised collections team, ensuring adherence to company policies and compliance regulations.
- Developed training programs to enhance staff knowledge of debt recovery processes and systems.
- Streamlined collection procedures, improving efficiency and reducing outstanding receivables.
- Coordinated with legal teams on escalated accounts, managing litigation processes effectively.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Researched accounts and completed due diligence to resolve collection problems.
- Documented conversations with consumers and research into accounts.
Branch Auditor
8 Months- Collaborated with cross-functional teams to enhance internal control processes and risk management strategies.
- Developed audit plans tailored to organizational needs, aligning with regulatory requirements and best practices.
- Implemented process improvements that increased efficiency in audit workflows, reducing turnaround times.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Accounting Assistant
3 Years 7 Months- Processed accounts payable and receivable transactions efficiently.
- Assisted in monthly financial reconciliation, ensuring accuracy and compliance.
- Maintained organized financial records using accounting software and spreadsheets.
- Coordinated with cross-functional teams to streamline financial reporting processes.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Improved financial decision-making by providing detailed expense reports and analysis.
- Improved team productivity by organizing and maintaining digital and physical financial records.
Education
Bachelor of Science - Commerce, Accounting
Skills
Microsoft Office proficiency
Accounting software knowledge
Leadership and motivation
File management
Policy modification
Multi-line phone management
Goal-oriented
Project completion
Computer Literate (MS Word
MS Excel
MS Power Point & Outlook)
Team collaboration
Data entry
Inventory control
Excellent in Multi-line phone proficiency
Goal-oriented
flexible
stress tolerant and persistent
Resourceful in the completion of projects
effective at multi-tasking
Excellent attention to detail
Proven Leadership skills and ability to motivate
Supply chain management
Logistics coordination
Return logistics
Customer service
Order processing
Data entry
Accomplishments
- Supervised team of 5-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved more revenue by completing aging report and collections with accuracy and efficiency.
Languages
English
Full Professional
Filipino
Full Professional
Timeline
International Order Processor (Account Liaison)
Oil Center Research International, LLC
07.2024 - CurrentRead More
Sr. Associate Account Management
Sutherland Global Services
04.2022 - 03.2024Read More
Admin Officer
Progressive Broadcasting Corp.
09.2017 - 11.2021Read More
Billing & Collections Supervisor
Progressive Broadcasting Corp.
03.2014 - 09.2017Read More
Branch Auditor
CYO International, Inc.
07.2013 - 03.2014Read More
Accounting Assistant
Elearning Systems Inc.
11.2009 - 06.2013Read More
University of Luzon
Bachelor of Science from Commerce, Accounting
Read More
Disclaimer
I hereby attest that the above information is true and correct to the best of my knowledge Applicant Signature