Sheshona Reed
Mobile,AL
Summary
Results-driven leader in management and sales with expertise in communication, organization, and problem-solving. Demonstrated ability to increase revenue through effective customer engagement and sales strategies. Experienced in retail operations and management, while providing exceptional customer support. Committed to enhancing customer loyalty through dedicated service and support.
Overview
21
21
years of professional experience
Work History
Sales Associate
Rooms To Go Furniture
Mobile, Alabama
08.2025 - Current
- Maintained up-to-date knowledge of inventory and product features to enhance sales effectiveness.
- Assisted customers in selecting furniture tailored to individual needs and preferences.
- Engaged in training sessions to refine product knowledge and sales techniques.
- Facilitated customer inquiries by providing specific product information and advice.
- Collaborated with sales team members to meet collective sales targets.
- Educated customers on unique product features, promoting proper usage and application.
- Upsold additional items based on customer interests and identified needs.
Store Manager
European Wax Center
Pensacola, FL
11.2022 - 06.2024
- Managed operations for two locations across Alabama and Florida.
- Recruited, interviewed, hired, and trained new staff members.
- Exceeded key performance indicators consistently on a monthly basis.
- Communicated business goals, contests, and performance expectations clearly to team.
- Collaborated with district manager to identify strategic value additions for guests.
- Submitted payroll and operational reports while monitoring store activities.
- Provided constructive performance evaluations in a timely manner.
- Led by example in all interactions with guests and team members.
Medical Claims Processor, Claims Research
Signature Performance
Omaha, NE
06.2018 - 10.2022
- Reviewed documentation for compliance with healthcare regulations and policies.
- Communicated with healthcare providers to clarify claim details and resolve disputes.
- Analyzed trends in claim denials to recommend improvements in submission processes.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Processed medical claims using electronic systems and databases for accuracy.
- Worked collaboratively with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
- Sent clinical request and missing information letters to obtain incomplete information.
- Checked documentation for appropriate coding, catching errors and making revisions.
Account Manager
Managed Accounts Receivable INC
Omaha, NE
11.2014 - 04.2018
- Coordinated account reviews and strategic planning sessions with clients.
- Developed tailored solutions to meet specific client needs and goals.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Supervisor
Better Living INC
Omaha, NE
10.2004 - 10.2013
- Directed daily operations for 18 employees, ensuring efficiency and workflow continuity.
- Scheduled appointments and managed resident medications efficiently.
- Conducted performance evaluations to promote staff development and accountability.
- Trained team on operational procedures while adhering to HIPAA guidelines.
- Maintained precise records of employee performance and disciplinary actions.
- Monitored client goal progress, providing feedback during IPP meetings.
- Ensured compliance with company policies and communication standards.
Education
Associate's degree - Business
Nebraska College of Business
Omaha, NE05.2001
Skills
- Customer service
- Sales techniques
- Product knowledge
- Inventory management
- Visual merchandising
- Relationship building
Awards And Acknowledgements
- Recognized and awarded for being number one in sales in the country in 12/2023 out of 853 centers in a nationwide competition.
- I was 1 of 12 managers that qualified in the country out of 253 to attend an all week conference in Las Vegas due to my consistent KPI numbers being outstanding, all center goals being achieved and my sales numbers skyrocketing for 6 months straight.
Timeline
Sales Associate
Rooms To Go Furniture
08.2025 - Current
Store Manager
European Wax Center
11.2022 - 06.2024
Medical Claims Processor, Claims Research
Signature Performance
06.2018 - 10.2022
Account Manager
Managed Accounts Receivable INC
11.2014 - 04.2018
Supervisor
Better Living INC
10.2004 - 10.2013
Associate's degree - Business
Nebraska College of Business