Shetarra Ingram
Chicago
Summary
Dynamic customer service professional with extensive experience at Walmart, adept at problem resolution and team collaboration. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in POS system operation, I have successfully led teams to achieve service excellence and foster a positive work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Target
Chicago, IL
10.2022 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions accurately using POS systems to ensure efficient checkout experiences.
- Maintained product displays and stock levels to support store organization and customer access.
- Collaborated with team members to execute promotional events and improve sales initiatives.
- Provided feedback on customer preferences to inform inventory management and merchandising strategies.
- Trained new associates on operational procedures and customer service standards for consistent performance.
- Handled returns and exchanges in accordance with company policies, ensuring positive resolutions for customers.
- Monitored store environment for cleanliness and safety, contributing to a welcoming shopping atmosphere.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Cook's Assistant
Give Me Some Sugah
Chicago, IL
04.2015 - 10.2023
- Assisted chefs in preparing ingredients for daily menu items.
- Maintained cleanliness and organization of kitchen workspaces.
- Supported team in food plating and presentation for service.
- Ensured compliance with food safety and sanitation standards.
- Trained new team members on kitchen procedures and safety protocols.
- Monitored inventory levels and communicated needs to management.
- Contributed to menu development by providing feedback on seasonal ingredients.
- Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
- Enhanced customer satisfaction by ensuring timely delivery of orders through effective communication with the cook and servers.
Customer Service Manager
Walmart
Chicago, IL
08.2018 - 09.2022
- Led customer service team to enhance support response times and satisfaction rates.
- Developed training programs to improve team performance and service quality.
- Streamlined communication processes between departments, reducing resolution times.
- Implemented feedback systems for continuous improvement in customer service strategies.
- Coordinated with management to align customer service initiatives with business objectives.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
No Degree - Early Childhood Education
Kennedy King
Chicago, ILSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- POS system operation
Timeline
Customer Service Associate
Target
10.2022 - Current
Customer Service Manager
Walmart
08.2018 - 09.2022
Cook's Assistant
Give Me Some Sugah
04.2015 - 10.2023
No Degree - Early Childhood Education
Kennedy King