Sheteria Mason

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings. Maintained positive customer relationships by responding quickly to customer service inquiries. Reconciled daily sales transactions to balance and log day-to-day revenue, also keeping my shrink down as well as my inventory day to day and year to year basis.

Coached crew during food preparation, controlled production levels and tracked waste to manage costs. Observed cash handling and security procedures during shifts to recognize and address issues with staff. Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Trained and mentored all new personnel to maximize quality of service and performance. Worked with front desk to respond promptly to all guest requests.

Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift. Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings. Supervised employees and oversaw quality compliance with company standards for food and services.